Digital Support Services Intern at Simpson Strong-Tie in Plano, TX

Summary: Simpson Strong-Tie is a leader in engineered structural connectors, software, and solutions for the building industry. As a Digital Support Services Intern, you will assist with technical support requests, maintain IT systems, and ensure smooth day-to-day operations for end users, gaining valuable industry experience. Responsibilities: - Contribute to designated projects assigned by Digital Support leadership (25%) - Receive, analyze, and resolve support tickets for internal users using ServiceNow or other service channels (25%) - Collaborate with IT team members to diagnose and solve technical issues (15%) - Install and configure hardware and software for enterprise applications (15%) - Create documentation and Knowledge Base articles to guide users on support procedures and processes (10%) - Perform system audits and apply software updates as needed (10%) Required Qualifications: - Currently pursuing a Bachelor's Degree in Information Technology, Computer Science, Management Information Systems, Cybersecurity, Computer Engineering, Network Engineering, Software Engineering, or a related industry degree - 1+ years of experience with Windows operating systems - 1+ years of experience with Excel and other MS Office applications - 4+ years of general PC/Mac usage - Customer Service Orientation: Friendly, patient, and professional demeanor when assisting users - Communication Skills: Ability to explain technical issues clearly to non-technical users - Team Collaboration: Effective teamwork with other IT staff and departments - Adaptability: Comfortable with fast-paced environments and frequent changes in technology - Troubleshooting and Problem Solving: Desire to learn how to diagnose and resolve hardware, software, and network issues for a global organization - Basic Knowledge of Operating Systems: Proficient in Windows, macOS, and/or Linux environments Required Skills: Windows Operating System, Excel, MS Office Applications, PC/Mac Usage, Hardware Troubleshooting, Software Deployment, ServiceNow, Operating Systems - Windows, Operating Systems - macOS, Operating Systems - Linux, Customer Service Orientation