ServiceMax Architect at Simplus in Salt Lake City, UT

At Simplus, culture comes first. Guided by our values of stewardship, critical thinking, and an underdog spirit, we place ideas in front of titles, value diversity, and continually strive to serve our customers and each other. Our global team, representing 17 nationalities and 20 languages on four continents, is dedicated to being the undisputed leaders in Salesforce quote-to-cash.

Position Summary:

Position Summary

We are seeking an experienced ServiceMax Architect to lead the design, implementation, and optimization of ServiceMax Field Service Management solutions for enterprise clients. This role will serve as the technical and functional lead for ServiceMax programs, partnering with stakeholders to deliver scalable field service solutions, global deployments, system enhancements, integrations, and ongoing platform evolution. Job title: ServiceMax Architect Job Description:

Key Responsibilities

• Lead ServiceMax implementations, enhancements, and global rollouts across multiple regions and business units.
• Define solution architecture and best practices for ServiceMax Field Service Management.
• Collaborate with business stakeholders to translate field service requirements into scalable solutions.
• Configure and optimize ServiceMax modules, workflows, forms, scheduling, service execution, and mobile capabilities.
• Lead release management, testing strategies, upgrades, and deployment activities.
• Support integrations between ServiceMax, Salesforce, ERP, and other enterprise applications.
• Provide technical leadership, conduct solution reviews, and mentor administrators and developers.
• Drive platform adoption, operational excellence, and continuous improvement initiatives.
• Support production issues, complex troubleshooting, and post-go-live stabilization efforts.

Qualifications & Skills

• 8+ years of ServiceMax experience with 3+ years of ServiceMax architecture or lead implementation experience.
• Proven experience leading large-scale ServiceMax deployments, upgrades, and global rollouts.
• Strong expertise in ServiceMax Field Service Management configuration and solution design.
• Experience with ServiceMax testing, release management, enhancements, and production support.
• Solid understanding of Salesforce platform capabilities, data models, security, workflows, and integrations.
• Experience integrating ServiceMax with ERP, ServiceNow, and other enterprise systems.
• Proven ability to lead cross-functional teams, offshore resources, and client stakeholders.
• Strong analytical, problem-solving, and communication skills.
• Knowledge of Asset 360 and Servigistics preferred.
• Salesforce certifications preferred; ServiceMax certifications are highly desirable.

Why Join Simplus?

• Work with top-tier clients and innovative Salesforce and ServiceMax technologies.
• Join a collaborative, high-performing team backed by Infosys.
• Access continuous learning, certification support, and career growth opportunities.
• Lead strategic field service transformation initiatives for global organizations.

Location:

Simplus Utah Office

United States of America Interested?

If you find this position intriguing, don’t delay—submit your application at your earliest convenience. We are continuously reviewing and assessing all incoming candidates and eagerly await your application.

Simplus is an equal opportunity employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, spouse of protected veteran, or disability.

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Simplus will endeavor to make a reasonable accommodation to the known physical or mental limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation of our business. If you believe you require such assistance to complete this form or to participate in an interview, please contact us at HR@simplus.com or call 833-746-7587 between 9:00 AM EST to 5:00 PM EST Monday to Friday.