Maintenance Supervisor at Silverstone in Silverstone, England, GB

Escapade Silverstone is not just a destination, it's a passion. Born from a love of motorsport, we are a next-generation lifestyle experience, dedicated to celebrating the iconic heritage of Silverstone and the thrill of British and international racing.

With modern trackside short-term accommodation and a performance-led Gallery to enjoy up-close viewing of top-level racing, dining, and wellness, we have created a space which seamlessly merges hospitality and motorsport in an original way, right on the edge of the Silverstone racetrack.

Job Purpose

We have an exciting opportunity in our Escapade Team for a Maintenance Supervisor. Reporting to the Maintenance Manager, you will be responsible for ensuring that our venue and facilities operate seamlessly at the highest standards of performance and presentation. Working with the Facilities and Estates Team, you will supervise day-to-day maintenance activity, support the delivery of preventative maintenance programmes, and respond quickly and effectively to reactive maintenance requirements.

You will take a proactive approach to identifying issues before they impact our guests or operations, ensuring Escapade remains fully functional, impeccably presented and aligned with our commitment to exceptional standards.

Key Relationships

• Internal: Maintenance Manager, Escapade and Silverstone Management & Staff.
• External: Guests, Contractors and Vendors

Silverstone is committed to safeguarding and promoting the welfare of children and adults at risk and expects all team members and volunteers to share this commitment. Background checks and DBS checks at the appropriate level will be obtained prior to employment commencing.

Key Responsibilities

To create and implement a best-in-class and award-winning guest experience through:

General Maintenance & Repairs:

• Carry out a broad range of general building maintenance and repairs, including carpentry, joinery, plumbing, ceiling repairs, re-lamping, carpet and flooring repairs, tiling and furniture adjustments.
• Undertake minor painting, decorating and general upkeep as required.
• Diagnose and resolve faults across mechanical, electrical, HVAC, plumbing and other building systems, within the scope of your competence and relevant qualifications.
• Respond promptly and effectively to reactive maintenance requests, emergencies and guest related maintenance issues, minimising disruption to the operation.
• Assist with the coordination and supervision of external contractors, ensuring works are completed safely, efficiently and to the required standard.
• Identify recurring faults and opportunities for improvement, escalating recommendations to the Maintenance Manager.

Facilities Operations & Compliance:

• Supervise and coordinate the day-to-day activities of the Facilities & Estates team, ensuring maintenance tasks are prioritised, completed efficiently and to a consistently high standard.
• Work closely with the Maintenance Manager to maintain the venue, accommodation and facilities to the standards expected by our guests, colleagues and brand.
• Support the implementation and delivery of planned preventative maintenance (PPM) programmes.
• Carry out regular inspections of guest accommodation, public areas, back-of-house spaces and site infrastructure, identifying defects, maintenance requirements and opportunities for improvement.
• Conduct daily site walks to ensure the site remains safe, clean, tidy and well presented.
• Identify and promptly address or escalate issues relating to rubbish, debris, waste, damage or general presentation.
• Maintain accurate records of inspections, defects, works completed and actions outstanding to support reporting, audit and continuous improvement.
• Support regular compliance checks across building systems and safety-critical infrastructure, ensuring statutory and internal requirements are met.
• Ensure all maintenance activities are carried out in accordance with relevant health and safety legislation, risk assessments, method statements and company procedures.
• Liaise closely with Housekeeping, Front Office, Food & Beverage and other operational teams to plan and coordinate maintenance activity around guest requirements and business priorities.
• Maintain accurate maintenance records, logs and reports through the property’s maintenance management system.
• Coordinate with contractors and suppliers to support maintenance, repair and improvement projects.
• Support the Maintenance Manager in monitoring contractor performance, quality of work and compliance with site requirements.
• Train, coach and support maintenance team members, promoting high standards, teamwork and continuous development.
• Promote and actively support Escapade Silverstone’s sustainability initiatives, identifying opportunities to reduce waste, energy consumption and environmental impact.

Guest Service & Engagement:

• Provide professional, friendly, and responsive service to guests, promptly addressing their requests and concerns.
• Maintain a professional demeanour in all interactions, ensuring a seamless guest experience.
• Work discreetly and efficiently when carrying out maintenance in guest-facing areas.

Sustainability:

• Actively promote and support Escapade Silverstone’s sustainability strategy and initiatives.
• Adopt responsible working practices that minimise waste, energy consumption and environmental impact.

Additional ad-hoc responsibilities will arise which will be considered to form a reasonable part of the role and role requirements may be subject to change from time to time.

Performance Responsibilities Our vision drives us, we live by our brand pillars, and we’re motivated to achieve industry-leading and award-winning results.

Our vision - To become a world leader in redefining lifestyle living, setting new standards in motorsport-inspired hospitality and immersive leisure.

Our brand pillars – We’re the Ultimate Hosts who share our guests’ passions, we’re switched on to their needs, we make their stays effortless, they get our finest performance every time. We’re the Complete Connoisseur inspired by innovation, champions of excellence, we take pride in our presentation and our guests appreciate our constant quality. We’re the Silverstone Standard, part of the Silverstone family, performance is in our blood, we embody the brand values and guests know they’re in safe hands.

Values - Rooted in a passion for motorsport, a dedication to precision, and a commitment to responsible and inclusive hospitality. We push boundaries, embrace the unexpected, and create unforgettable moments. We value sustainability and community and aim for a positive impact on both our natural environment and the people we serve.

Performance will be measured against the Personal Development Review (PDR) including:

• Quality of Work – Ensure tasks are completed to a high standard with a right-first-time mentality.
• First Time Fix – Maintain efficiency in resolving maintenance issues promptly.
• Health & Safety Compliance – Adhere to all safety protocols and ensure compliance across the site.

Skills, Knowledge and Expertise

• Proven experience in building services, engineering or hospitality maintenance environment.
• Strong practical knowledge of general building maintenance and repairs.
• Demonstrable technical skills in areas such as carpentry, joinery, plumbing and general building works.
• Experience of diagnosing and resolving maintenance issues across a range of building systems.
• Understanding of planned preventative maintenance and reactive maintenance processes.
• Good understanding of health and safety requirements and safe working practices.
• Strong problem-solving skills, with the ability to assess issues, identify solutions and act decisively.
• Excellent verbal and written communication skills.
• Ability to prioritise workloads effectively and remain calm and organised under pressure.
• Ability to work independently while also providing effective support and leadership to the wider maintenance team.
• High attention to detail and a commitment to quality workmanship and presentation.
• Proactive, hands-on and solutions-focused approach, with a genuine passion for delivering excellence.
• Experience within a 4-star or 5-star hotel, luxury hospitality or premium lifestyle environment is advantageous.
• Comfortable using IT systems and Microsoft Office, with experience using a maintenance management system desirable.
• Flexible approach to working hours, including evenings, weekends and event periods, reflecting the operational demands of a live hospitality and motorsport destination.
• A full, clean UK driving licence is desirable.
• Relevant trade, engineering or facilities qualifications are advantageous.