Process Optimization & Service Excellence… at Signify · Eindhoven

Process Optimization & Service Excellence Internship Location: Eindhoven About Signify Through bold discovery and cutting-edge innovation, we lead an industry that is vital for the future of our planet: lighting. Through our leadership in connected lighting and the Internet of Things, we're breaking new ground in data analytics, AI, and smart solutions for homes, offices, cities, and beyond. At Signify, you can shape tomorrow by building on our incredible 125+ year legacy while working toward even bolder sustainability goals. Our culture of continuous learning, creativity, and commitment to diversity and inclusion empowers you to grow your skills and career. Join us, and together, we’ll transform our industry, making a lasting difference for brighter lives and a better world. More about the role This is an exciting job opportunity for you to light the way as a Process Optimization & Service Excellence Intern - in Eindhoven with Signify. We’re on the lookout for forward-thinking innovators with a passion for customer satisfaction. If you match this description, get in touch! What you’ll do: Contribute to customer services initiatives, helping deliver a high‑quality, engaging, and positive customer experience at every interaction. Develop compelling, user‑friendly training materials that empower both internal teams and external stakeholders to deliver exceptional service. Support the rollout of new processes and training assets across the organization to ensure seamless adoption and alignment. Partner with global business process experts to deeply understand, map, and elevate current end‑to‑end workflows, always keeping customer impact at the center. Identify opportunities, gaps, and experience‑enhancing improvements across existing processes to drive operational excellence and stronger customer engagement. Leverage Lean methodologies to design, enhance, and implement process improvements that boost efficiency and elevate the customer journey. Define meaningful success metrics and measurement methods to track adoption, performance, and customer‑focused outcomes of newly implemented processes. Actively participate in our virtual intern network, collaborating on business cases, enhancing personal development, and expanding your internal professional community. More about you While we value and appreciate all applicants, we believe that the following experience and skills will be needed to shine brightly in this job opening: Fluency in English (speaking and writing) Currently pursuing a degree in Marketing, Business Administration, Quality Management, or a related field. Excellent communication and interpersonal skills. Ability to work collaboratively in an international team environment Strong analytical and problem-solving skills. Detail-oriented with strong organizational skills. An eagerness to learn Lean methodology and process improvement techniques What you’ll get in return… Continuous mentoring and feedback throughout your internship. Internship allowance; the exact amount depends on your situation (also towards rented accommodation or public transportation). Paid leave on the basis of 1 day per month. Extensive set of tools to drive your career, such as a personalized learning platform. Opportunity to purchase products in the staff shop at reduced prices. We’re offering multiple opportunities for career development, like mentoring, coaching and stretch assignments, with strong international exposure for dynamic profiles. Learning is fundamental to our culture. Through continuous learning, we are transforming the industry. You have the chance to learn every day, acquire new skills and perspectives through customized online programs, and on-the-job experiences. As an intern, you will be part of the intern program in the Netherlands, consisting of several events, trainings and networking opportunities with your peer students. Join us and shine brighter together! Notes EU students: To be considered for this internship, you need to be registered as a student during the entire internship period. Formal documentation of this may be requested at any time. Non-EU students in Dutch Universities: You need to be registered as a student, and your university needs to sign the Nuffic Agreement. The internship needs to be a compulsory part of your studies (receive ECTS in turn). In case of non-compulsory internship, you need to have a letter from the university in which it states that your internship contributes to your personal development, what your learning goals are, and what tasks you will undertake during your internship. The letter has to be signed and stamped by your university. Please apply only if you can meet the aforementioned requirements. Everything we’ll do for you You can grow a lasting career here. We’ll encourage you, support you, and challenge you. We’ll help you learn and progress in a way that’s right for you, with coaching and mentoring along the way. We’ll listen to you too, because we see and value every one of our 27,000+ people. We believe that a diverse and inclusive workplace fosters creativity, innovation, and a full spectrum of bright ideas. With a global workforce present in 70+ countries, we are dedicated to creating an inclusive environment where every voice is heard and valued, helping us all achieve more together. Come join us, and together we can light up the future.