Help Desk / PC Technician at Sierra Pacific Industries in Anderson, CA

Summary: Sierra Pacific Industries is a fourth-generation family-owned company and one of the largest lumber and millwork producers in the United States. They are seeking a Help Desk/PC Technician to join their IT team, providing excellent customer service and support for technology issues throughout the company.

Responsibilities:
- Actively support company IT operations throughout U.S. utilizing strong PC and network knowledge
- Effectively troubleshoot and resolve technology issues by phone
- Provide positive results and best user experience by identifying problems, researching answers, and guiding users through corrective steps
- Coach and demonstrate for users’ best practice problem-solving methods
- Build, diagnose, and repair PCs, laptops, cell phones, tablets, and printers
- Address various and concurrent issues with timely and effective follow-up and resolution
- Monitor file, device sharing, and permissions
- Troubleshoot various network and Wi-Fi issues to completion
- Install and support Microsoft, IBM i, and other business software and licensing
- IOS and Android activation, email configuration, MFA enrollment, and basic troubleshooting

Required Qualifications:
- 1 year of computer and/or network problem-solving experience in a business environment (commercial/large network environment a plus)
- Proven excellent customer service and interpersonal communication skills
- Demonstrated knowledge of remote support tools
- Experience with Microsoft Windows and Microsoft 365
- Working knowledge of Windows Desktop, Server operating systems, Active Directory, and Azure Active Directory
- Basic understanding of firewall rules, anti-virus software and other desktop security products
- Working knowledge of TCP/IP, DNS, and DHCP is preferable
- Familiarity with mobile device setup and support
- Ability to successfully work in both independent and team environment

Preferred Qualifications:
- CCNA and/or A+ certifications or equivalent education is a plus
- Business network (VPN, Wi-Fi, WAN's & LAN's), wireless and VOIP skills are a plus

Required Skills: PC and Network Troubleshooting, Remote Support Tools, Microsoft Windows, Microsoft 365, Windows Desktop Operating System, Windows Server Operating System, Active Directory, Azure Active Directory, Firewall Rules, Anti-virus Software, Desktop Security Products, TCP/IP, DNS, DHCP, VPN, Wi-Fi, WAN, LAN, VOIP, Mobile Device Setup and Support, iOS Activation, Android Activation, Email Configuration, Multi-Factor Authentication (MFA) Enrollment

Benefits: Excellent low-cost health benefits, Full Health Benefits Plan (including medical, dental, and vision) with low-cost premiums, Retirement plan with employer-paid contributions, 401(k) with Company Match, Additional Retirement Contributions, Company-paid Life Insurance, Paid vacation and 10 holidays