Ticket Seller (Holiday Help ONLY) at Sierra-at-Taho… · Twin…

Job Title: Ticket Seller

Department: Ticket Sales/Season Pass Office

Reports To: Ticket Sales Supervisor

Prepared By: Sierra-at-Tahoe

Prepared Date: 07/2023

FLSA Status: Non-exempt

Pay Status: Hourly

YR Status: Seasonal (Holiday Help ONLY)

Benefit Status: None

Pay Rate: Starting at $18/hr

Embrace the thrill of winter and step outside of the norm and into an outdoor opportunity you’ll cherish forever. Here at Sierra, we pride ourselves on our welcoming and inclusive work atmosphere that keeps the stoke high for our guests and employees alike all season long. If you’re looking for a full career switch or an exciting weekend roll centrally stationed in the beautiful Sierra Nevada, you just found it.

NOTE: This job description shall not be construed as a contract for employment. Must be at least 18 years of age. Sierra-at-Tahoe is an at-will employer. This position requires a post offer background check.

SUMMARY

Join a passionate, sales-driven team responsible for the selling of lift tickets, packages, season pass and/or ski school products to guests, accurate dispensing of information, and accurate balancing of daily sales drawer. Works well with Point of Sale on a personal computer. Strong keyboarding skills and attention to detail needed.

Duties and Responsibilities are (but not limited to):

1. Responsible for accurate sales and accounting of lift ticket/season pass products.
2. Must maintain accurate knowledge of various and current rates, discounts, promotions, and comps.
3. Must know Sierra-at-Tahoe ticket/pass policies according to the current operating season.
4. Must have knowledge of trade accounts and how to handle various transactions.
5. Must obtain knowledge of keyboard layout for various ticket options and key functions.
6. Must have knowledge of ticket sales time schedule.
7. Must maintain ticket booth interior and exterior by keeping an organized, clean work environment.
8. Must complete daily cashiering, ticket seller reports and daily deposit.
9. Restock change bank when needed.
10. Contribute to team effort by participating in Job Sharing, assuming responsibility for the cleanliness of the resort and safety of guests and employees; participating in safety meetings; accepting diverse assignments; maintain a positive and friendly attitude and demeanor in all internal and external interactions.
11. Meet service level objectives and department goals as set forth by immediate supervisor.
12. Flexible working hours.

RESPONSIBILITIES TO SAFETY

1. Protect the safety of self, co-workers, and Sierra-at-Tahoe Resort guests at all times.

2. Report any potentially harmful equipment or situations to the immediate supervisor without delay.

3. Report safety-related accidents and incidents at once to immediate supervisor.

4. Follow all company and department safety policies and procedures.

5. Operate equipment in a safe manner that will not lead to injury of yourself or others.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

High school diploma or general education degree (G.E.D.); or one to three months related experience and/or training; or equivalent combination of education and experience.

LANGUAGE SKILLS

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret graphs.

REASONING ABILITY

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

CERTIFICATES, LICENSES, REGISTRATIONS

Resort certification on any necessary equipment.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand and talk or hear. The employee frequently is required to use hands to finger, handle, or feel; and reach with hands and arms. The employee is occasionally required to climb or balance. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 30 pounds.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly exposed to guest/employee interaction, moving mechanical parts and outside weather conditions. The employee is occasionally exposed to high, precarious places. The noise level in the workplace is usually moderate.