Call Center Representative at Sierra Air Inc in Reno, NV

Summary: Sierra Air is the #1 HVAC Company in Northern Nevada, seeking an experienced Customer Service Representative to join their team. The role involves answering incoming calls, assisting customers, scheduling appointments, and promoting services. Responsibilities: - Answer incoming phone calls - Efficiently schedule customers for services - Communicate with customers in a friendly, professional manner - Accurately schedule appointments in the computer system - Collect correct information from customers - Up sell products/Sierra Rewards Memberships/Duct Cleanings and Dryer vent cleanings whenever possible - Make outbound calls to schedule maintenance appointments - All other duties assigned by management Required Qualifications: - One year customer service experience - Ability to accurately enter data into the computer - Ability to type 30 wpm - Ability to represent SIERRA AIR INC. in a professional manner with customers, vendors, staff and the general public - Organized and detail oriented - Ability to work under pressure - Good working knowledge of Microsoft Outlook, Excel, and Word - Must have valid Nevada driver's license - Must be willing to undergo a thorough background check and drug screen Required Skills: Data entry, Typing, Microsoft Outlook, Microsoft Excel, Microsoft Word