Field Service Technician HW - Des Moines, IA at Siemens… · Schiller…

Summary: Siemens Healthineers is a leader in medical technology, striving to pioneer breakthroughs in healthcare. The Field Service Technician is responsible for performing preventative maintenance on Varian Medical Systems equipment, ensuring efficient operation and managing service delivery tasks in the designated field service region. Responsibilities: - Proactively perform specific periodic and preventative maintenance activities on Linear Accelerators and associated medical equipment outside of normal business hours per documented procedures - Manage time and maintain a daily/weekly schedule to effectively perform preventative maintenance on systems throughout the service region - Understand and recognize the need to escalate incidents when necessary and/or request additional assistance from more tenured representatives or leadership - Maintain administrative duties, which includes timely completion and submission of field service work orders and expense reports along with management of consignment (parts) and other required documentation according to VMS procedures - Communicate required follow up actions to primary assigned representative Required Qualifications: - Excellent time management and professional communication skills both internal to Varian and externally to customers - Ability to develop and maintain strong customer relationships through utilization of strong written, verbal, and interpersonal communication skills - Frequent use and application of technical documentation (both electronic and paper documents), standards, principles, concepts, and techniques in the field - Basic knowledge of electronic, electro-mechanical, pneumatic, hydraulic, and plumbing systems. Familiar with basic operation of handheld test equipment used for verification/checkout of electronic equipment to include Digital Multimeter (DVM/DMM), and Digital Oscilloscope - Basic technical experience with micro-computers/PC based systems - Basic technical knowledge and experience with simple hand tools - Maintain Vendor Credentialing status and compliance with both company and customer defined requirements necessary to gain customer site access, unless prohibited by law. These requirements vary by client and may include but are not limited to: Proof of valid identification (photo, driver's license, SSN) Criminal background checks, Drug screens, Immunizations (Hep B, MMR, Varicella, Influenza, Tetanus, COVID-19), Annual TB testing, and other assigned training - Minimum: HS Degree or Equivalent Preferred Qualifications: - Vocational training or military experience with electronics - Be able to understand and utilize the escalation process to Field Service Representative, Management, Service Delivery and Support, Product Support Engineering, Applications Required Certifications and Training: Has completed all required VMS training classes for HW Preventive Maintenance - Familiar with business tools such as E-mail, Microsoft Word, Excel, and PowerPoint. Experience with HCM (e.g., Workday) or equivalent ERP product and productivity software desired - Strong ability to manage customer expectations while building and maintaining positive relationships Required Skills: Preventive maintenance, Electronic systems knowledge Important Skills: Customer relationship management Nice-to-Have Skills: Basic hand tools, Micro-computers knowledge, Business tools familiarity Benefits: Medical insurance, Dental insurance, Vision insurance, 401(k) retirement plan, Life insurance, Long-term and short-term disability insurance, Paid parking/public transportation, Paid time off, Paid sick and safe time