Customer Service Representative, Member… at Sidecar Health · Remote

Summary: Sidecar Health is redefining health insurance with a mission to make excellent healthcare affordable and accessible for everyone. The Member Care team is essential in supporting members on their healthcare journeys, providing assistance, answering questions, and ensuring access to necessary care. Responsibilities: - Handle inbound calls and chat boxes from our members in regard to Sidecar Health’s products and services - Provide excellent customer service in a timely and positive manner - Build rapport and maintain positive relationships with existing members to understand their needs and ensure a memorable member experience - Handle issues and complaints where appropriate - Maintain policies and standard operation procedures Required Qualifications: - Adaptable and resilient - you thrive in a fast-moving, ever-changing startup environment - People-first communicator - you listen with empathy, connect easily, and meet members where they are - Clear and confident in both written and spoken communication, with the ability to answer questions in the moment - Detail-oriented problem solver - you spot the small things and think creatively to help members navigate their plans - Education: High school diploma or equivalent required Preferred Qualifications: - bachelor's degree - Bilingual in English and Spanish - Experience in healthcare or insurance Required Skills: Healthcare experience, Insurance experience, Bilingual English and Spanish Benefits: Fully paid Sidecar Health medical, dental, and vision - coverage for you and your whole family, on us, A 401k retirement plan, Paid vacation and company holidays, Opportunity to make an impact at a rapidly growing mission-driven company transforming healthcare in the U.S.