Bahasa Indonesia Player support Tier 1 at Side in Toshima, Toshima, JP

About the role:

• Support customer service operations in Indonesian and English which includes but not limited to evaluating, monitoring, analyzing of results, and implementing any changes.

• Perform language translation and proofreading where necessary.

• Respond and support players with issues via email, including but not limited to password resets and more.

• Business hours 9:00-18:00 (Depending on project you are assigned)

• Support 365 days a year including weekends and holidays (shifts)

Requirements:

• 0~ 2 years of customer service (nice to have) and video game, travel support, help desk, technical support experience within an email contact center environment.

• Effective in Native written communication skills in Bahasa Indonesian.

• Business level English (includes reading and writing.)

• Able to deliver excellent customer service via email.

• Able to understand games from a gamer’s perspective and give in-depth gaming (PC/console/mobile) troubleshooting and support. (You are a gamer)

• Able to solve customers’ problems with attentivity and accurately within guidelines.

• Team player mentality.

*This position is only for applicants residing in Japan with a valid working visa.

Working Conditions:

• Office location: Otsuka, Tokyo
• Working hours: 9:00-18:00

Benefits

• Collaborating with people creating innovative interactive entertainment.

• Dynamic and entrepreneurial culture.

• Video games focused environment.

• Contract Employee *Permanent employee promotion is available.

• Trial period: 3 months / No change in conditions.

• Up to 50,000-yen reimbursement or train pass.