ShyftLabs
Account Manager at ShyftLabs in Toronto, Ontario, CA
Job Description
About ShyftLabs
At ShyftLabs, we live and breathe data. Since 2020, we’ve been helping Fortune 500 companies unlock growth with cutting-edge digital solutions that transform industries and create measurable business impact. We’re growing fast and we’re looking for passionate problem-solvers who are ready to turn big ideas into real outcomes.
The Opportunity
We’re seeking an Account Manager to join our team and play a key role in managing strategic client relationships, ensuring day-to-day account success, and expanding ShyftLabs’ footprint within key accounts. This position is open to candidates based in Toronto, Ontario (with a minimum of four in-office days per week) and San Diego, California (with a minimum of three in-office days per week), with a hybrid work model in place for both locations.
This role is ideal for someone who is highly organized, proactive, and an exceptional communicator. You should be comfortable managing multiple workstreams at once, building trust with senior stakeholders, and working cross-functionally to keep complex initiatives moving forward. You will serve as a key point of coordination across client teams and internal delivery teams, while also helping identify opportunities to deepen partnerships, expand engagements, and increase the value ShyftLabs delivers over time.
What You'll Be Doing
Own day-to-day client relationship management across strategic accounts, ensuring strong communication, responsiveness, and follow-through
Act as a trusted point of contact for client stakeholders, helping translate needs, priorities, and feedback into clear internal action
Coordinate across internal teams including delivery, operations, leadership, and technical stakeholders to ensure client workstreams stay aligned and on track
Drive meeting cadences, status updates, follow-ups, and action-item management across multiple concurrent initiatives
Monitor account health, identify risks early, and proactively resolve issues before they impact delivery or client confidence
Support scope planning and prioritization by helping organize requests, clarify objectives, and align teams on next steps
Partner with leadership and delivery teams to identify opportunities for account growth, expanded engagement, and long-term partnership development
Improve client-facing workflows, documentation, and communication processes to support a high standard of execution
Ensure a high-quality client experience by combining strong operational discipline with thoughtful relationship management
What You Bring
3+ years of experience in account management, client services, project management, customer success, consulting, or a related role
Experience managing complex enterprise relationships or working with large cross-functional client environments
Exceptional written and verbal communication skills, with the ability to communicate clearly across both executive and working-level stakeholders
Strong organizational skills with the ability to manage multiple priorities and keep moving parts aligned
A proactive, resourceful, and solutions-oriented mindset
Comfort operating in ambiguity and adapting quickly in a fast-paced environment
Strong stakeholder management skills and the ability to build trust across internal and external teams
A university degree in business, management, commerce, communications, or another relevant discipline
Nice to Have
Prior experience in a startup, consulting firm, or high-growth technology environment
Experience supporting technical, data, digital, or product-related client engagements
Exposure to account growth, commercial discussions, or opportunity development within existing client relationships
Familiarity with project tracking, workflow management, and client reporting tools
Familiarity with AI tools and emerging technologies, and an interest in how they can improve client outcomes, is considered an asset
Salary Range
Why You’ll Love Working at ShyftLabs
Comprehensive Benefits: 100% coverage for health, dental, and vision insurance for you and your dependents from day one.
Real Impact: Build AI systems used by Fortune 500 companies.
Growth & Learning: Continuous learning opportunities and influence over strategic direction.
Ownership: Join a fast-growing, product-focused data company where your work directly shapes client outcomes and long-term partnerships.
Inclusion at ShyftLabs
We’re building something big, and we want you on the journey with us. If you’re ready to use data and innovation to make an impact, apply today and let’s grow together.
ShyftLabs is an equal-opportunity employer committed to creating a safe, diverse, and inclusive environment. We encourage applicants of all backgrounds including ethnicity, religion, disability status, gender identity, sexual orientation, family status, age, and nationality to apply. If you require accommodation during the interview process, let us know and we’ll be happy to support you.