Housekeeping Manager at Shular Companies in Pigeon Forge, TN

We are seeking an experienced, energetic, and detail-driven Housekeeping Manager to lead our housekeeping team and uphold the highest standards of cleanliness and guest satisfaction. This role is perfect for someone who takes genuine pride in creating spotless, welcoming environments and knows how to motivate and manage a team effectively.

The Housekeeping Manager is responsible for overseeing daily housekeeping operations, ensuring rooms and public areas meet brand and quality standards, and fostering a positive, hardworking team culture.

Key Responsibilities

• Lead, train, schedule, and supervise housekeeping staff to ensure efficient daily operations

• Maintain exceptional standards of cleanliness, organization, and presentation throughout the hotel

• Inspect guest rooms and public areas to ensure quality, consistency, and attention to detail

• Develop and enforce housekeeping procedures, safety standards, and best practices

• Manage inventory of cleaning supplies, linens, and equipment; control costs and prevent waste

• Coordinate with Front Desk and Maintenance to ensure timely room readiness and issue resolution

• Address guest concerns related to housekeeping promptly and professionally

• Coach, motivate, and hold team members accountable while maintaining a positive work environment

• Assist with hiring, onboarding, and performance evaluations

• Ensure compliance with health, safety, and sanitation regulations

Qualifications & Experience

• Proven experience in hotel housekeeping, with prior supervisory or management experience preferred

• Strong leadership skills with the ability to inspire, train, and manage a diverse team

• High energy, strong work ethic, and hands-on leadership style

• Exceptional attention to detail and a true pride in cleanliness and organization

• Ability to multitask, prioritize, and remain calm in a fast-paced environment

• Excellent communication and interpersonal skills

• Flexible schedule, including availability for weekends and holidays

• Physical ability to stand, walk, bend, and lift as required in a hotel environment

What We’re Looking For

• Someone who leads by example

• A manager who takes ownership and accountability seriously

• A team builder who values respect, consistency, and high standards

• A problem-solver who sees details others might miss

Job Title: Housekeeping Manager

Job Summary: Manages the operation of the housekeeping and laundry departments to ensure orderly and attractive conditions in the hotel. Promotes an atmosphere of cleanliness and superior customer care for hotel guests.

Job Duties:

• Hires, trains and evaluates department personnel.
• Directs all activities of the housekeeping and laundry departments in furnishing daily service to guest rooms and public areas. Schedules duties, such as heavy cleaning, mattress rotations, etc.
• Prepares work schedules for staff based on projected occupancy.
• Inspects premises, guest rooms, linen rooms, and public areas to assure employees maintain the property’s superior standards of housekeeping.
• Maintains an inventory of guest and housekeeping supplies and linen, ordering replacement of supplies and equipment as needed.
• Creates a service environment focused on the guest, with a passion for high standards in cleanliness. Responds promptly to customer needs.
• Identifies and resolves problems in a timely manner, and develops alternative solutions.
• Coordinates staff training, including MSDS, OSHA, and safety policies.
• Maintains lost and found.
• Performs room attendant duties, when required.
• Performs other duties as assigned.

Qualifications:

• High school diploma or equivalent.
• Three years prior hotel housekeeping experience. Supervisory experience desired.
• Basic accounting, purchasing and inventory skills.
• Ability to multi-task and prioritize.
• Excellent communication and customer service skills.
• Ability to work a flexible schedule, including weekends and holidays.