Shriners Children's→
Patient Access Supervisor at Shriners Children's in Erie, PA
Job Description
Patient Access Supervisor
Location: Erie, PA · Remote
Company Overview
Shriners Children’s is an organization that respects, supports, and values each other. Named as the 2025 best mid-sized employer by Forbes, we are engaged in providing excellence in patient care, embracing multi-disciplinary education, and research with global impact. We foster a learning environment that values evidenced based practice, experience, innovation, and critical thinking. Our compassion, integrity, accountability, and resilience define us as leaders in pediatric specialty care for our children and their families.
With 20+ hospitals, outpatient clinics, ambulatory care centers and outreach locations across the globe, we provide excellent care to children up to age 18 regardless of their family’s ability to pay or insurance status. Please click here to learn more about our locations.
Job Description
Job Summary
The Patient Access Supervisor at Shriners Hospitals for Children oversees and manages the daily operations of the patient access department, ensuring efficient and compassionate registration, scheduling, and admission processes for all patients. This role focuses on maintaining high standards of patient experience, data integrity, and compliance with all relevant regulations.
Key Responsibilities
Provide hands-on operational support during high-volume periods, staffing shortages, or urgent workflow needs as appropriate.
Ensure accurate and timely scheduling, registration, and pre-registration activities in compliance with established policies and procedures.
Manage performance and accuracy of scheduling across site scheduling in other facilities in their Market
Directly supervise Contact Center staff, providing day-to-day guidance, coaching, and performance feedback.
Foster a culture of accountability, teamwork, and service excellence through clear expectations and consistent leadership practices.
Partner with the Practice Manager and site leadership to ensure alignment between Contact Center operations and front-end clinic workflows
Required Qualifications
3 years of experience in patient access, scheduling, registration, or customer service in a healthcare environment
High School Diploma or equivalent (GED)
Preferred Qualifications
Associates degree or higher in a relevant field of study preferred
1 year of supervisory, lead, or management experience in patient access, scheduling, registration, or customer service in a healthcare environment preferred
Knowledge of Epic and Contact Center/call management software preferred.