Multimedia Coordinator at Shriners Children's in Springfield, MA

Company Overview

Shriners Children’s is an organization that respects, supports, and values each other. Named as the 2025 best mid-sized employer by Forbes, we are engaged in providing excellence in patient care, embracing multi-disciplinary education, and research with global impact. We foster a learning environment that values evidenced based practice, experience, innovation, and critical thinking. Our compassion, integrity, accountability, and resilience define us as leaders in pediatric specialty care for our children and their families.

All employees are eligible for medical coverage on their first day! In addition, upon hire all employees are eligible for a 403(b) and Roth 403 (b) Retirement Saving Plan with matching contributions of up to 6% after one year of service. Employees in a FT or PT status (40+ hours per pay period) will also be eligible for paid time off, life insurance, short term and long-term disability and the Flexible Spending Account (FSA) plans and a Health Savings Account (HSA) if a High Deductible Health Plan (HDHP) is elected. Additional benefits available to FT and PT employees include tuition reimbursement, home & auto, hospitalization, critical illness, pet insurance and much more! Coverage is available to employees and their qualified dependents in accordance with the plans. Benefits may vary based on state law.

Job Overview

The Multimedia Coordinator provides a wide range of MarCom functions support to location leadership/physicians and the MarCom Director/Sr. Regional Director, including, but not limited to, photography, video, editing, digital content management, strategy, departmental support, and monthly reports to leadership.

Responsibilities

Digital Technology Communications

• Capture high-quality clinical photography and video in clinic and outpatient settings
• Support physician research, presentations, and clinical education
• Assist clinical and medical staff, where applicable, with publications
• Provide visual support for research publications and academic submissions (figures, image preparation, formatting support)
• Plan, shoot, edit, and create high-quality marketing content for print and digital use (website/patient storytelling/social media, etc.)
• Obtain proper consent and storage of the consent forms
• Create digital content and execute location- and system-wide strategy
• Ensure confidentiality and patient privacy and follow SC brand & identity standards

Collaborative Communications

• Encourage enthusiasm, positive morale, and teamwork among employees
• Work with other departments, including clinical and medical staff, to solicit information
• Plan and curate creative content, technical documents, and copy for a wide array of audiences
• Support patient activations and community events with on-site content capture
• Assist Director (where applicable) with Shriners International temple relations
• Assist with facility special events such as public celebrations, celebrity and VIP visits, and others as requested. Ensure confidentiality and patient privacy during tours, events, and media visits.
• Weeknight/Weekend and Travel as needed to attend meetings or represent SC at community, temple, or fundraising events.

AV, Technology & Equipment Resource (Cross-Functional Support)

• Serve as a technical resource for staff during presentations, trainings, and educational sessions
• Set up and troubleshoot AV equipment (projectors, microphones, cameras, computers)
• Support basic recording and streaming needs for clinical, medical and MarCom events
• Maintain photography, video, and AV equipment in working order
• Provide reports on department activity and progress toward goals
• Manage multiple projects
• Upload photos, videos, and consents to the Digital Assets Management system
• General office duties, including but not limited to answering phones, filing, inventory of collateral, and meeting minutes

This is not an all-inclusive list of this job’s responsibilities. The incumbent may be required to perform other related duties and participate in special projects as assigned.

Qualifications

Required:

• 5 years + of Marketing/Communications/Multimedia experience
• Professional photography, videography, and photo/video production and editing experience
• Professional-setting social media content creation and management experience
• MS Office Suite proficiency
• Adobe Creative Cloud proficiency
• Ability to drive multiple projects with overlapping timeframes
• Bachelor's Degree in Communications (multimedia), Journalism, Marketing or other related discipline

Preferred:

• Writing, storytelling, and editing experience
• Healthcare knowledge: Understanding of the healthcare industry landscape and audience needs
• Bilingual English/Spanish