Shipwell→
Director of Account Management at Shipwell in Austin, TX
Skills
Job Description
Director of Account Management
About Us
Fresh off our Series A Venture Round ($10 Million), Shipwell believes we are fundamentally changing the logistics industry and breaking the mold for how the supply chain has been operated for centuries. We work with thousands of shippers and carriers to create the first real solution in logistics through an unmatched technology platform that enables everyone to ship like Amazon. With a fast-paced and gritty startup mentally, which is generating a buzz in the investment world, Shipwell provides a unique opportunity to get in on the ground floor of a future Fortune 500 Company. We are backed by some of the best investors in both Silicon Valley and Austin who believe we are onto something and we need the right people to continue our rapid growth plan towards changing the world of freight.
About the Role
The Director of Account Management will lead our growth and automation initiatives for Shipwell’s strategic accounts. This individual will:
- Lead onboarding, implementation, business process mapping, and automation for Shipwell clients
- Drive growth and SaaS conversion for existing clients
- Drive continuous improvement for clients
- Own the formal QBR process for Shipwell clients
- Manage a team of highly motivated Account Managers and Solutions team
- Work cross-functionally with sales, operations, product, and finance leadership to ensure
- Provide effective growth forecasting to help leadership with resource allocation, hiring, and decision making
What You’ll Need
The prospective candidate will have the following experience:
- 10+ years of Account Management/Operations experience with SaaS, managed TMS, and brokerage
- Bachelor Degree
- Demonstrated ability managing large teams
- Demonstrated ability in scaling high growth teams
- Customer obsession
- Proficient at Excel, Google Sheets, Tableau, or Looker
Bonus Points
- Tech-Enabled logistics or SaaS experience
Reports to:
- CRO
What you’ll receive:
- Competitive salary, bonus, equity, and benefits