ExOps Experience Analyst at Shipt in Birmingham, AL

Summary: Shipt is a retail tech company that connects people to reliable, high-quality delivery with a personal touch. As the ExOps Experience Analyst, you will manage end-to-end projects to support various user groups, analyze data, and convert findings into presentations for business partners. Responsibilities: - Contribute to initiatives supporting all user groups, including customers, shoppers, drivers, retailers, and internal teams - Manage end-to-end projects involving QA Analysts, including defining and documenting workflow, creating training aides, answering follow-up questions, and spot-checking for accuracy - Monitor results from ongoing surveys, other feedback channels, and internal data points to identify areas that require deeper analysis - Complete data analysis and pair it with user sentiment to develop a point of view for business questions - Convert analysis findings into easy-to-understand presentations and share findings with business partners - Create and manage project plans for ad-hoc analysis - Organize and analyze unstructured feedback from various listening posts - Maintain topic definition and accuracy for Global Text Analytics library - Maintain Click-up 'Events' board to help track potential experience impactors Required Qualifications: - You have a Bachelor's degree in any discipline - You are proficient with tools commonly used at Shipt, such as Google Sheets, Google Slides, Clickup, Medallia and Slack - Experience analyzing both structured and unstructured data (e.g. survey responses, text analytics, unstructured feedback, and business intelligence trends) - You are an excellent and concise communicator - You have experience managing small projects - You are an organized, self-starter who is able to manage multiple priorities and meet agreed upon deadlines Preferred Qualifications: - Proficiency with Snowflake and SQL preferred Required Skills: SQL, Snowflake, Technical Data Analysis Important Skills: Google Sheets, Google Slides, Clickup, Medallia Nice-to-Have Skills: Project management Benefits: Employees (and eligible family members) are covered by medical, dental, vision and more., Employees may enroll in our company’s 401k plan., Employees will also be eligible to receive discretionary vacation for exempt team members., Paid holidays throughout the calendar year, Paid sick leave., Other compensation includes eligibility for an annual bonus and the potential for restricted stock units based on role.