ExOps Experience Analyst at Shipt in Birmingham, AL

Summary: Shipt is a retail tech company that connects people to reliable, high-quality delivery with a personal touch. The ExOps Experience Analyst will contribute to initiatives supporting various user groups and manage end-to-end projects involving data analysis and user sentiment to address business questions. Responsibilities: - Manage end-to-end projects involving QA Analysts, including defining and documenting workflow, creating training aides, answering follow-up questions and spot-checking for accuracy - Monitor results from ongoing surveys, other feedback channels, internal data points to identify areas that require deeper analysis - Complete data analysis and pair it with user sentiment to develop overall a point of view for the business questions being asked - Convert analysis findings into easy to understand presentations and share findings with business partner and create and manage project plans for ad-hoc analysis - Organize and analyze unstructured feedback from various listening posts as well as maintain topic definition and accuracy for Global Text Analytics library - Maintain Click-up 'Events' board to help track potential experience impactors Required Qualifications: - You have a Bachelor's degree in any discipline - You are proficient with tools commonly used at Shipt, such as Google Sheets, Google Slides, Clickup, Medallia and Slack - Experience analyzing both structured and unstructured data (e.g. survey responses, text analytics, unstructured feedback, and business intelligence trends) - You are an excellent and concise communicator - You have experience managing small projects - You are an organized, self-starter who is able to manage multiple priorities and meet agreed upon deadlines Preferred Qualifications: - Proficiency with Snowflake and SQL preferred Required Skills: SQL, Snowflake, Technical Data Analysis Important Skills: Google Sheets, Google Slides, Clickup, Medallia Nice-to-Have Skills: Project Management Benefits: Employees (and eligible family members) are covered by medical, dental, vision and more., Employees may enroll in our company’s 401k plan., Employees will also be eligible to receive discretionary vacation for exempt team members, paid holidays throughout the calendar year and paid sick leave., Other compensation includes eligibility for an annual bonus and the potential for restricted stock units based on role.