Shinola Retail Key Holder - Great Lakes Outlet at Shinola · Auburn…

Summary: Shinola is a Detroit based luxury design brand committed to crafting products that are built to last. The Retail Key Holder will be responsible for exceeding revenue targets, providing exceptional guest experiences, and leading the store's customer relationship management efforts. Responsibilities: - Exceed revenue targets and build relationships by providing consistent guest experience to each guest exhibiting hospitality in every interaction while executing the following Brand Experience standards: A Warm Welcome, Creating a Connection, Product Love and Community Building. Execute in-person and virtual shopping appointments - Participate in monthly product knowledge, operational and guest service training - Facilitate guests' repairs - Leads experience standards in our stores and ensures consistency with each guest experience with the brand through coaching and developing based on development levels - Leverages KPIs to motivate team and drive performance - Utilize Sales Force to maintain customer relationships through in depth information capture and maintain detailed client profiles, building long term relationships - Execute brand outreach strategies as communicated via bolt to drive connection and revenue - Utilize Sales Force to maintain customer relationships through in depth information capture and maintain detailed client profiles - Maintain a proactive selling culture that focuses on building long term relationships in relation to the company’s brand values - Utilize the company’s outlined development tools to understand and recognize development levels of store team members to create an environment of consistent improvement and growth - Supports the Store manager with coaching, developing and conflict resolution with all members of the team - Supports store operations by enforcing company programs, initiatives, policies, and procedures - Regularly and consistently abides by Time & Attendance policies and all policies and procedures included within - Regularly and consistently abides by the Standards of Conduct and Ethics, and all policies and procedures included within - Control expenses - Complete tasks in a timely manner - Adhere to company Loss Prevention standards to maintain the integrity of the sales floor and product - Adhere to company shipping and handling guidelines to successfully conduct product transfers, liquidations and RTV’s - Monitor and manage store supply levels and budget to ensure the store is running optimally and stocked properly - Manage visual merchandising standards and practices ensuring that the store and product displays are in line with company guidelines Required Qualifications: - High School Diploma - 1+ years of specialty retail leadership - Strong organizational skills - Strong written & verbal communication skills - Excellent at relationship building/networking experience - Critical thinker - Must be 18+ yrs old Required Skills: Specialty retail leadership Benefits: Medical, dental & vision (for FT and PT Reg status team members only), 401k with company match, Employee assistance program (EAP), Pet Insurance, Merchandise discounts, Complimentary employee watch