Full Time Retail Key Holder (w/a Sense of… at Shinesty · Denver

At Shinesty, our mission is to force the world to take itself less seriously. We make people laugh first and sell second. Our mothers don’t always approve of what we do, but the millions of people we’ve entertained over the years do.

We are one of the fastest growing DTC brands in the country. And for the first time ever, we’re launching an in-person retail experience. Our second location will be in Denver International Airport.

Responsibilities:

• Engage customers with a smile and a positive attitude
• Provide technical product education by articulating the value and benefits of the material/product including key feature details and care instructions.
• Engage in suggestive selling and gentle upsell techniques as well as active listening when working alongside customers.
• Assess the customer needs to provide customized, effective purchase, return and exchange support.
• Consistently “Pleasure the Customer”. This is a Shinesty core value, for customers keep it simple and always make it right to the best of our ability
• Replenish the sales floor as needed and refill inventory. Communicate inventory needs to management accordingly.
• Maintain a clean store. This includes opening, midday and closing responsibilities such as wiping down counters/surfaces, restocking inventory and general overall appearance to be in alignment with brand visual standards.

Job Requirements

• Be a joyful person! You don’t have to be a comedian but our brand is fun and we need our retail team to represent that to customers.
• Enjoy talking to and connecting with customers. Swap names, learn a fun fact about them and personalize their experience.
• An affinity for Shinesty brand and products
• Proven record of sales success as well as general understanding of sales dashboard/store goals.
• Flexibility and willingness to work night and weekend shifts to support staffing needs
• Enthusiasm for telling customers about the world’s greatest underwear
• Innovative in problem solving and always looking for new ways to improve the customer experience

Eligibility for all Shinesty retail team members:

• Positive attitude towards both customers and coworkers
• Stand or move around for extended periods of time
• Reach, carry, bend, and lift up to 30 lbs
• Must have the ability to travel to assigned store with own method of transportation

Nice to Haves:

• Experience selling underwear or socks
• Apparel or accessory sales/buying experience
• 1-2 years of Customer Service experience including in person sales and support
• Experience with Shopify POS platform including sales, orders, and performance metrics

Compensation and Benefits:

• $20/hr base
• Paid hourly and on bi-weekly pay period
• Free underwear! We’ll start your collection with some of our favorite prints and styles.
• Medical, dental, and vision insurance available for full time employees
• Generous employee discount for duration of active employment at Shinesty
• Opportunity for growth and development
• Work with smart, driven, sometimes funny people