Service Technician at Shimano in Madrid, Madrid, Spain

Service Technician Location: Madrid, Spain Introduction We in Shimano Spain is looking for a Service Technician to coordinate service, education and technical support to Shimano customers whilst reporting on product performance and feeding back to the Development Teams for future. The Challenge Review, register, evaluate and follow up with customer on service and warranty claims according to guidelines. Where possible to repair goods sent in by customers and pass on recommendations for improvements where faults have occurred. Creates and/or delivers training material content in the classroom, online or externally. Answers questions from and give technical support and advice to Shimano customers and fellow colleagues. Ensures the correct organization, administration and reporting is followed for technical documentation, warranty claims, recurring questions and systems. Gather market insights from customer feedback, complaints, questions and when giving technical support at events. What are we looking for? Acting and thinking on a secondary vocational education level. Preferably you follow a technical and/or commercial education, or you have finished one. Experience with automated order processing. Experience in a technical-service oriented job is considered a plus. Affinity with and knowledge of the bicycle industry and the Shimano product range, as well as technical knowledge, are required. Knowledge of or experience with quality systems is considered a plus. You ensure clear communication towards customers: You keep them updated on work and order progress. You repeat and summarize customers’ demands to check whether they have been understood correctly and discuss mutual expectations. Together with your colleagues you work towards a collective goal. You share your knowledge with them, and you react when you notice that colleagues need help. In case of questions and problems you can map out the situation, to collect the necessary information and take the right steps. You switch quickly and efficiently between various tasks and you are willing to do extra work when required by the situation. You work accurately, with an eye for detail and you work according to agreed procedures. You can present technical information to others in a clear and concrete way. Knowledge of the English language. Knowledge of Word and Excel. What do we have to offer? Shimano and its subsidiaries offer a pleasant, informal working environment with colleagues who work well together, and are proud to work for Shimano. Next to good working conditions, Shimano offers you the opportunity to work in a responsible and challenging position within a dynamic, international and ambitious environment. Together we want to win therefore we have a strong focus on team achievement. How to get in touch! If you have any questions regarding this vacancy please get in touch with: akama@sic.shimano.co.jp