Junior Retention Specialist DACH (all genders) at Shiftmove · Berlin

Across Europe, fleets are under enormous pressure. Fuel costs are rising. Regulatory requirements are tightening. The shift to low-emission vehicles is accelerating. And yet around 70% of European businesses still manage their fleets manually, with spreadsheets, disconnected tools, and processes that were never built for this moment.

Shiftmove exists to make this simple. We are a profitable B2B SaaS company and the fastest-growing fleet management platform in Europe, born from the merger of Avrios and Vimcar, and now serving tens of thousands of corporate customers across Germany, France, Spain, Switzerland, Poland, and beyond. Most recently, we acquired Optimum and Ocean in France, expanding our footprint and doubling down on one of Europe's largest fleet markets.

Our AI-powered platform connects real-time vehicle data with intelligent software so that businesses can procure smarter, control costs, stay compliant, and lead the transition to cleaner mobility, all from one place.

About The Role

As a Junior Retention Specialist, you will walk into a vital role as the most important voice on the phone for our German-speaking customer base. Your core mission is focused directly on revenue protection and recovery, splitting your energy 50/50 between rescuing canceled contracts and proactively supporting our Prosumer & Fleet customers before they ever consider leaving.

Because this is a Junior role within our Existing Business team, you will follow structured, straightforward processes daily. You will receive extensive training and daily coaching, giving you everything you need to become an independent retention champion within your first 90 days.

You will create direct value for the company by turning challenging customer situations around, while conscientiously capturing insights that help our product and service teams continuously improve.

What You'll Do

• Customer Winback: Reach out directly to customers who have canceled their contracts to actively listen to their concerns, address their issues, and present tailored offers to convince them to stay.
• Churn Prevention: Approach existing Prosumer and Fleet accounts proactively when they show signs of churn risk—such as low platform usage, to conduct satisfaction checks and secure long-term loyalty.
• Data Logging: Document all critical insights from your customer conversations into our CRM systems (Salesforce/HubSpot) to ensure our product teams have clean data for continuous optimization.
• Process Optimization: Collaborate closely with the broader Existing Business team to refine our conversation guides, discount structures, and winback strategies.
• Skill Development: Participate actively in regular training and communication coaching sessions to continuously level up your negotiation and conflict-resolution skills.

What You'll Need to Succeed

• Customer-facing experience: entry-level experience in customer service, complaint management, telesales, support, or account management
• Language proficiency: fluent written and spoken German alongside professional English skills
• Administrative workflow: experience executing structured processes and documenting details accurately within business tools

How You Work

• You maintain high energy and an empathetic, professional composure on the phone, genuinely viewing a customer's "no" as the starting point for an open conversation.
• You keep a cool head during high call volumes, seamlessly balancing active listening with clean, organized administrative follow-ups.

Why Join Us?

• Master the art of negotiation: Gain top-tier communication, conflict resolution, and negotiation skills through structured coaching that will serve your entire career footprint.
• Direct business impact: See the immediate results of your daily work by tracking the revenue and customers you actively rescue and protect.
• Build products with real-world impact: We solve complex, everyday problems for thousands of businesses across Europe, replacing manual, fragmented fleet operations with data-driven, intelligent solutions people truly rely on.
• Scale something meaningful: We’re a profitable, PE-backed scale-up with strong fundamentals and a clear ambition (1M vehicles by 2027), offering a rare mix of stability, ownership, and pace.
• Work in a truly international, collaborative environment: With 30+ nationalities, English as our working language, and teams across Europe, collaboration and shared ownership are part of how we work every day.
• Grow with autonomy and trust: We invest heavily in product, data, and people – giving you the space to take responsibility, contribute ideas, challenge others, and do your best work while helping shape how we scale.

Benefits

• Package & Setup: Fair base salary complemented by a performance-oriented bonus for successful customer rescues, with a modern hybrid work setup based out of our Berlin office
• Vacation: 30 days
• Workation: Up to 6 weeks per year working remotely from anywhere in the world
• Dog-friendly office: Because furry coworkers make everything better! 🐶
• Development: €2,000 annual budget for personal and professional development
• Main benefits: Urban Sports Club membership, Harmony subscription, JobRad, or a subsidy for a BVG ticket
• Wellbeing: 1 Mental Health Day + Access to nilo.health
• For foodies: Free lunch once per week, biweekly company breakfast, and 24/7 available drinks & snacks 🍕

We mean it: With over 40 nationalities, we are united by our dedication and a shared belief in our purpose: to simplify mobility operations for businesses. Different backgrounds, career paths, and perspectives are what make the work better.

What we care about is simple: people who take responsibility, make it happen, and care deeply about the work. If you're unsure whether you fit, apply anyway. And if you need anything adjusted during the process, just tell us, and we'll make it work.