Field Engineer at Shift5 in Remote

Summary: Shift5 is building a data platform for onboard operational technology and is seeking a mission-aligned Field Engineer to support deployments across defense and commercial environments. This role involves hands-on problem solving and collaboration with various teams to ensure successful installation, integration, and operational performance of Shift5’s platform. Responsibilities: - Support and execute on-site and remote deployments of Shift5’s platform across customer environments (rail, aviation, defense) - Assist with installation, configuration, and troubleshooting of hardware and software systems - Partner closely with Engineering, Customer Success, and Program teams to ensure successful implementations - Drive measurable impact in deployment success, system uptime, and customer satisfaction - Identify and act on opportunities to improve deployment processes, documentation, and repeatability - Navigate operational technology (OT) environments and customer site constraints, including secure or regulated environments - Contribute directly to scaling Shift5’s field operations and deployment capabilities Required Qualifications: - Experience or interest in field engineering, systems engineering, or technical support roles - Demonstrated ability to troubleshoot technical issues and work hands-on with hardware/software systems - Strong problem-solving and communication skills - Comfort operating in a fast-paced, startup and mission-driven environment - Willingness to travel (up to ~50% as needed) - Bachelor's degree in Engineering, Computer Science, or related field, or equivalent experience Preferred Qualifications: - Eligibility for a U.S. security clearance preferred - Administrative or power user level experience with Linux, IT networking fundamentals, cybersecurity experience, and electrical troubleshooting expertise Required Skills: Field engineering, Troubleshooting, Linux Important Skills: IT networking, Cybersecurity, Electrical troubleshooting Benefits: Bonus program and equity in a fast-growing startup, Competitive salary and stock options in a fast-growing startup, Employer-paid medical, dental and vision coverage, Health Savings Account with annual employer contributions, Life Insurance, Uncapped paid time off policy, Flexible work & remote work policy, Tax-deferred public transit benefits with Metro SmartBenefits (DC/MD/VA)