Senior Refund Operator at Shift4 in Venice, Veneto, IT

Shift4 (NYSE: FOUR) is boldly redefining commerce by simplifying complex payments ecosystems across the world. As the leader in commerce-enabling technology, Shift4 powers billions of transactions annually for hundreds of thousands of businesses in virtually every industry. For more information, visit www.shift4.com.

The Senior Refund Operator is an experienced operational role, responsible for performing standard Refund Operator activities while acting as a reliable point of reference for the Venice team when the Manager is not on site.

The role remains fully operational and serves as a link between the Venice team and the Airport Manager ad interim, helping ensure smooth communication and providing support on day-to-day operational matters when needed.

In addition to the standard Refund Operator responsibilities:

• Act as a reliable point of reference for colleagues based on experience and operational knowledge.
• Serve as a link between the Venice team and the Malpensa Airport Manager when needed.
• Provide practical support to colleagues in handling day-to-day operational issues.
• Escalate relevant operational matters to the Manager when necessary.
• Support and guide less experienced colleagues, sharing knowledge and best practices.
• Ensure operational continuity when the Manager is not physically present on site.

Ideal Candidate Profile

We are looking for an experienced, reliable, and customer-oriented professional who can work autonomously in a dynamic airport environment.

The ideal candidate:

• Has an excellent command of English.
• Speaks additional foreign languages, which will be considered a strong advantage.
• Has previous experience in similar roles, preferably within airports, retail, customer service, or other customer-facing environments.
• Has experience handling cash, tills, and financial transactions, with a high level of accuracy and reliability.
• Is flexible and available to work shifts, according to airport operational requirements.
• Is comfortable working in a fast-paced environment and can perform effectively under pressure.
• Is autonomous, responsible, and reliable, with enough experience to act as an operational point of reference when the Manager is not on site.
• Is based within convenient commuting distance of Venice Airport, considering the shift patterns and working hours required by airport operations.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.