Digital Program Specialist at Shift Digital in Laguna Beach, CA

Digital Program Specialist

We are looking for a Digital Program Specialist to join our team! As part of the Account Management team, the Digital Program Specialist will provide support to our client facing teams for a major Automotive brand. Specifically, this person is responsible for owning and maintain specific projects and digital programs for Shift Digital's Mazda US account. This person will work to service the client in terms of project management, reporting requests, data analysis, dealer adoption, and identifying opportunities to optimize their performance. This person will also oversee vendor management to help fulfill client expectations. This role will specifically focus on our Dealer Website & Inventory Programs, however the Program Specialist will also serve as general support for the Mazda US Account Management team overall.

JOB RESPONSIBILITIES

• Support Program Managers on key projects & contractual deliverables. Over time, will own projects such as Inventory Program vendor management from inception to final delivery of client expectations.
• Monitor project status (including milestone tracking, allocation, & open issues) & be prepared to communicate status with client as requested.
• Assist in managing project scope, vendors, & client expectations, developing contingency plans if required.
• Assist in managing requirement gathering, project plans, project development & delivery of new features or functions.
• Work effectively within teams (between internal-vendors-agency partners) to prioritize client requests & product requirements.
• Work effectively within the client team to identify new product or data opportunities to improve the value of the program.
• Review & manage dealer performance to ensure high data integrity, address data integration issues & identify opportunities for improvement.
• Review & manage vendor performance to ensure integration & compliance with program business standards & guidelines.
• Work with dealer support team for important communication initiatives & help with issue resolution.
• Present ongoing business developments to clients & vendors.

KNOWLEDGE AND REQUIRED SKILLS:

• Project management skills necessary to manage various and numerous projects while tracking costs against budgets and time to completion
• Understanding of the digital space, associated analytics, and delivery of technology solutions
• Key decision-making skills to provide valuable feedback and recommendations to client
• Detail oriented and self-motivated
• Detailed & functional expertise in Microsoft Office Suite (Word, PowerPoint, Excel)
• Communication and interpersonal skills necessary to actively promote a cooperative team environment
• Comfortable speaking with/in front of Client and Regional Reps
• Desire to own success of projects
• College degree is a requirement

Desired Skills

• Automotive experience is strongly desired
• 2+ years of professional work experience. Digital marketing experience is preferred, but not required.
• Excel skills with experience creating spreadsheets, including use of Pivot Tables & Pivot Charts (Must be able to pass an Excel skills test)
• Experience with PowerBI is preferred, but not required.
• Experience with Salesforce is preferred, but not required.
• Desire to own success of projects
• Entrepreneurial spirit with strong leadership skills
• Must be extremely detail oriented
• Bachelor’s Degree or Equivalent

At Shift, many factors are taken into account when determining a reasonable compensation range for any given role. Some of these factors include, but are not limited to: skill set, location, years of experience, licenses, certifications, and business/organizational needs. The following compensation range is specific to New York City, Colorado, Nevada, California, and Washington residents only. While we do provide an estimated salary range, it is not typical for an individual to be hired near the top range for their role. A reasonable estimate for this role is: $55,000 - $65,000.