Shield HealthCare - Medical Supplies for Care at Home Since 1957→

Customer Service Representative at Shield… · Raleigh

Mid LevelOn-siteFull-timeRaleigh, NC$20–$21/hr

Job Description

Customer Service Representative

Full Time · Location: Raleigh, NC, US

Since 1957, Shield Healthcare has provided high-quality healthcare services while focusing on customer satisfaction and employee achievement. We are dedicated to fulfilling the medical supply needs of consumers and the caregiving community while maintaining a 99% overall customer satisfaction rating. Over the years, Shield HealthCare has expanded nationally with current service locations in California, Colorado, Illinois, Ohio, Texas and Washington.

Shield HealthCare is looking for a Customer Service Representative in our Durham, North Carolina office to assist our customers with their telephone orders. The position has a set schedule, Monday through Friday, no nights or weekends.

This is an on-site position in Durham, NC

JOB RESPONSIBILITIES:

Answer incoming telephone calls/faxes and take orders from physicians, referral sources, and customers
Enter orders into computer system in timely manner
Attend to walk in customers
Process authorizations and support documentation
Process support and sales incidents to maintain customer satisfaction levels
Resolve customer complaints
Upsell and cross-sell to meet customer needs

QUALIFICATIONS:

2+ years customer service experience
Ability to multi-task
Demonstrated problem solving ability
Excellent verbal and written communication skills
Bilingual English/Spanish preferred

SALARY & BENEFITS:

$20-21/hour
Medical, Dental, and Vision
401(k) with Company Match
Sick and Vacation Days
Flexible Spending Account
Life & Disability Insurance
Education Assistance
Employee Referral Program

Career-minded individuals will find our business challenging and our reputation for excellence just one of the rewards we have to offer. To further enhance this tradition of excellence, our employees participate in continuous training and development programs in a variety of disciplines.

The posted range for this position is $20-21/hour which is the expected starting base salary range for an employee who is new to the role to fully proficient in the role. Many factors go into determining employee pay withing the posted range including education, prior experience, training, current skills, certifications, location/labor market, internal equity, etc.

Shield Healthcare, Inc. is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.