Microsoft Inside Account Manager - Public Sector at SHI… · Somerset

Summary: SHI International Corp. is a global provider of IT solutions and services, and they are seeking a Microsoft Inside Account Manager to serve as the primary point of contact for customer interactions. This role involves managing customer relationships, creating pricing quotes, and providing excellent customer service to support sales initiatives. Responsibilities: - Represent SHI as the primary contact for customer interactions - Act as a liaison between Outside Sales, customers, and SHI internal departments - Provide excellent customer service and support to both customers and the outside sales team - Create pricing quotes for IT requirements, including hardware, software, renewals, and services - Engage in large customer deals, manage deal registration, and track progress using the CRM tool - Provide sourcing, product quotes, pricing, and information to the outside sales team - Enter purchase orders and provide order status updates to Outside Sales and customers - Participate actively in team meetings with managers for updates and changes - Set up conference calls between Outside Sales, customers, vendors, and internal teams - Proactively resolve issues related to product returns, invoicing questions, and customer concerns Required Qualifications: - Ability to grow existing customer relationships - Basic - Ability to learn new concepts and processes quickly - Basic - Proficiency in account management - Basic - Ability to excel in a team selling environment - Basic - Proficiency in stakeholder management - Basic - Effective communication skills - Problem-solving skills - Organizational skills - Time management skills - Detail-oriented - Adaptability - Teamwork Preferred Qualifications: - Completed Bachelor's Degree with a 3.0 cumulative GPA - Experience in a Customer Service role in a corporate or office setting Required Skills: Account management, Customer service Important Skills: Stakeholder management Benefits: Medical, Vision, Dental, 401K, Flexible spending