Field Service Technician at SHI… · Smith…

Summary: SHI International Corp. is a global provider of IT solutions and services. The Service Technician will perform system imaging, installation, and configuration of OEM operating systems, along with computer hardware troubleshooting and repair. Responsibilities: - Perform system imaging, including the installation and configuration of OEM operating systems, ensuring that all software and drivers are correctly installed and optimized for performance - Computer hardware troubleshooting, data erasure, and repair (including but not limited to memory, hard drives, and NICs) - Perform inventory lifecycle processing including receiving, quarantine of assets as required, staging for data erasure, system processing for completed devices, picking, and shipping - Maintain knowledge of order processing software (i.e. PackShip, AX, etc.) - Establish and maintain effective working relationships to complete accurate and timely delivery of each assigned task - Troubleshoot, diagnose, develop and execute documented depot services as required - Resolve hardware issues for desktops, laptops, and tablets within required service level - Order and return defective PC parts to OEM as needed to meet required SLA’s - Applying image to new equipment and/or install software and other applications as needed - Communicate resolutions to end users and other technicians Required Qualifications: - Completed Associate's Degree in computer science, IT, or a related field; certificate of completion from an accredited trade school in a related field; or relevant work experience required - Experience with installing, configuring, and troubleshooting IT Hardware - Ability to move or lift up to 50 lbs - Proficiency in using Microsoft Dynamics AX for enterprise resource planning, including tasks such as order tracking, inventory management, and financial reporting - The ability to effectively utilize applications like Word, Excel, PowerPoint, and Outlook to enhance productivity and perform various tasks efficiently - Proficient in utilizing Microsoft SharePoint for document management, collaboration, and workflow automation to enhance team productivity and information sharing - Ability to read and interpret technical instructions/manuals, troubleshooting guides, and manufacturer specifications - Understanding of operating systems, boot processes and troubleshooting (Dell, Apple, HP, Lenovo, Cisco, etc...) Preferred Qualifications: - Experience in a similar role at a VAR or IT Services organization - Experience with shipping software such as UPS, FedEx, DHL, etc - Warranty Repair Certifications with an OEM (Apple, Dell, HP, Lenovo) preferred - Willingness to obtain one of the following certifications within first 6 months of SHI employment: Microsoft MCSE/MCSP, CompTIA A+, Vendor Certs: HP, Dell, Lenovo, Apple Required Skills: System Imaging, Hardware Troubleshooting, IT Hardware Installation Important Skills: Order Processing Software, Warranty Repair Certifications, CompTIA A+ Certification, Microsoft MCSE/MCSP Nice-to-Have Skills: Microsoft Dynamics AX, Microsoft Office Suite, Microsoft SharePoint, Technical Instructions Interpretation, Operating Systems Knowledge Benefits: Health, wellness, and financial benefits to offer peace of mind to you and your family., Medical, Vision, Dental, 401K, Flexible spending