Customer Success Specialist - Microsoft at SHI… · Somerset

Summary: SHI International Corp. is a global provider of IT solutions and services, committed to diversity and employee growth. The Customer Success Specialist is responsible for coordinating with sales and account teams to ensure seamless customer onboarding and engagement, managing customer agreements, and advising on IT solutions to maximize customer investments. Responsibilities: - Coordinate and collaborate with sales and account teams to ensure seamless onboarding and engagement with customers - Track and manage customer agreements and pipeline opportunities to ensure timely delivery and customer satisfaction - Advise and consult with customers on software programs and IT solutions to maximize their IT investments - Identify and develop upsell and cross-sell opportunities by analyzing customer data and needs - Partner with internal and external teams to enhance program utilization and drive additional product and service sales - Maintain expertise in core product features and functionality to provide informed recommendations and support - Conduct regular meetings with customers and internal teams to communicate updates and gather feedback - Acquire necessary accreditations and complete ongoing training requirements to stay current in the role - Create and maintain accurate records of activities and customer interactions in the CRM system - Develop and utilize sales tools and customer-facing documents to effectively communicate solutions and opportunities Required Qualifications: - Completed Bachelor's Degree or relevant work experience required - 1-3 years of experience with Software Licensing Agreements, Software Renewals, and/or Maintenance Management (preferably Microsoft) - The ability to effectively utilize applications like Word, Excel, PowerPoint, and Outlook to enhance productivity and perform various tasks efficiently - Basic - Proficiency in utilizing Customer Relationship Management (CRM) software to manage and analyze customer interactions and data throughout the customer lifecycle, improving customer service, retention, and sales growth - Basic - Ability to thoroughly understand and analyze contracts and statements of work - Basic - Expertise in managing and optimizing Microsoft volume licensing agreements and operations to ensure compliance, cost-effectiveness, and alignment with organizational needs - Basic - The skill to effectively learn and apply cost modeling tools, licensing workbooks, and ROI calculations for financial analysis and decision-making - Basic - Willingness to obtain the following certifications within the first 6 months of SHI employment: Get Licensing Ready – multiple components, Microsoft Certified: Azure Fundamentals AZ-900, Microsoft Certified: M365 Fundamentals MS-900 Required Skills: Microsoft volume licensing agreements, Software Licensing Agreements, Software Renewals, Maintenance Management, Customer Relationship Management (CRM) software, Microsoft Certified Azure Fundamentals AZ-900, Microsoft Certified M365 Fundamentals MS-900, Cost modeling tools, Licensing workbooks, ROI calculations, Microsoft Office Word, Microsoft Office Excel, Microsoft Office PowerPoint, Microsoft Office Outlook, Consultative Sales, Analytical Thinking, Customer-Centric Mindset Benefits: Medical, Vision, Dental, 401K, Flexible spending