Retail Customer Service Specialist Shared at Sherwin-Willia… · Bozeman

Summary: Sherwin-Williams is a company dedicated to inspiring and improving the world through its innovative paint and coating solutions. They are seeking a Retail Customer Service Specialist to ensure high levels of customer satisfaction by assisting customers with their needs, processing sales transactions, and maintaining store standards. The role requires building trust with customers, achieving sales goals, and staying knowledgeable about the products offered. Responsibilities: - Ensure high levels of customer satisfaction through excellent sales service - Assist customers in person and over the phone by determining needs and presenting appropriate products and services - Build productive trust relationships with wholesale and retail customers - Process sales transactions accurately and consistently with policies and procedures - Follow and achieve sales goals on a monthly, quarterly, and yearly basis - Maintain precise work order files and formulas - Pull appropriate products from the sales floor or warehouse - Tint and mix products, as needed, to customer specifications - Stock shelves and set up displays - Clean store equipment - Load/unload delivery trucks - Assist in making deliveries, as needed - Maintain in-stock and presentable condition assigned areas - Remain knowledgeable on products offered and discuss available options - Comply with inventory control procedures - Suggest ways to improve sales Required Qualifications: - Must be at least eighteen (18) years of age - Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future - Must have a valid, unrestricted Driver's License - Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion - Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation Preferred Qualifications: - Have at least a High School diploma or GED - Have at least one (1) year of experience working in a delivery, retail, or customer service position - Have previous work experience selling paint and paint-related products - Have previous work experience operating tinting and mixing equipment - Ability to read, write, comprehend, and communicate in more than one language - Ability to read, write, comprehend, and communicate in Spanish Required Skills: Paint Tinting and Mixing Equipment Operation, Retail Sales, Bilingual Communication - Spanish Benefits: Life … with rewards, benefits and the flexibility to enhance your health and well-being, A wide range of world-class benefits designed for you, From retirement to health care, from total well-being to your daily commute—it matters to us.