Supervisor, Graphics Production at Shepard in Baltimore, MD

Shepard Exposition Services is seeking a Supervisor, Graphics Production to oversee the end-to-end production of graphics for trade shows, exhibitions, and corporate events. This role ensures that all graphics meet Shepard’s quality standards, are delivered on time, and align with client specifications.

Key Contributions of the Role

• Recruit, train, and supervise Graphics Production Associates to ensure optimal staffing levels and efficient use of labor eliminating overtime, if possible.

• Conduct annual performance evaluations and provide ongoing coaching, mentoring, and professional development.

• Implement and enforce Shepard’s Standard Operating Procedures (SOPs) and best practices.

• Attend operations and event planning meetings and provide accurate updates and recommendations.

• Manage the preparation, set up, and execution of files for printing to ensure accuracy and adherence to client specifications.

• Track and document production in Salesforce

• Create detailed manifests to guarantee on-site graphics and logistical efficiency.

• Review and adjust design files to ensure optimal print quality and color accuracy.

• Oversee all graphics are produced, finished, packaged, and labeled to meet quality installation standards.

• Oversee the storage, preservation, and labeling of graphics inventory for future use.

• Order materials through the Purchase Order (PO) system and allocate costs appropriately to jobs.

• Maintain a clean, organized, and safe production environment and ensure compliance with all safety regulations.

• Provide professional and responsive communications for graphics-related inquiries for internal and external customers.

• Maintain all graphics equipment to ensure they are in quality operating order and schedule equipment maintenance as needed.

• Minimum of 3 years of experience supervising graphics production, preferably in the trade show industry or equivalent environment.

• Capable of operating both everyday office equipment and specialized graphics production systems, including large-format printing, dye-sublimation, CNC routing, and laminating technologies such as HP, Mimoki, Vutech, etc.

• Ability to operate large format printing, laminating, and cutting equipment.

• Experienced in preparing graphics for installation through weeding, masking, trimming, and labeling, with additional capability to assist in light installation work.

• Strong written and verbal communication skills, with high mathematical and analytical abilities.

• Proficiency in Microsoft Office (e.g., Outlook, Word, and Excel); familiarity with Salesforce is a plus.

• Ability to meet physical demands of the position that include frequent periods of sitting, standing, and walking; must be able to lift and move up to 50 lbs.

• Bachelor’s degree in related field; related experience may be substituted for formal education.

Aligning With Our Values for Success

• Demonstrate Core Values of Caring, Commitment, Integrity, Spirit, Responsiveness, Inclusivity, and Teamwork.
• Ability to perform as a responsible ESOP owner by making daily decisions to benefit the client and the company.
• Treat all internal and external customers with courtesy and respect, as outlined in our Blue Diamond Customer Service Program.

Please note that the roles and responsibilities outlined in this job description are not exhaustive and may be subject to change. Additional tasks may be assigned as needed to meet the evolving needs of the company.

• Medical
• Dental
• Vision
• Life and Disability Insurance
• 401 (k)