Credit Ops Analyst at Shell in Kuala Lumpur, Kuala Lumpur, Malaysia

Credit Ops Analyst
Location: Shell Centre Kuala Lumpur
Selangor, Malaysia

Worker Type:
Regular (FTC) (Fixed Term)

Posting Start Date:
September 21, 2026

Job Description:
At Shell, Early Career talent plays an important role in powering the future of energy. Through internships, apprenticeships, graduate programmes, and opportunities for students and early professionals, we empower individuals to learn, grow, and make meaningful contributions from day one. We support talent at different stages of their career journey through mentorship and exposure to diverse areas of our business, helping them build skills and explore future career pathways at Shell.
In our values-led culture, you'll have the opportunity to power your progress while helping develop the energy solutions of today and tomorrow.
What’s the role
The Credit department is responsible for managing risks that arise from sales with 3rd party customers. Key objective is to assess the creditworthiness of customers, informed by industry, sovereign and external market intelligence, and decide the credit terms that may be extended as part of the sale. The department aims to support the delivery of business objectives through risk & value based decision making consistent with Business Risk Appetite, World Class People and Process with active management of risk and exposures. In doing so, the organisation, is accountable to approve credit exposures and manage them through active monitoring of customers' performance and behavior to ensure that they continue to meet their obligations under these agreements.
This role will be handling the mobility business for Malaysia and Indonesia. And this is a full-time contract role for a 1 year period.
What you’ll be doing
Perform end-to-end Credit Operations activities for assigned portfolios and operating units, ensuring operational excellence across designated credit sub-processes such as Credit Vetting, Debt Collection & Recovery, and Cash Application & Allocation.
Ensure compliance with contracted payment terms, the Downstream Credit Manual, OCM standards, SOX controls, delegated authorities (MoA), and established escalation procedures while operating key credit controls effectively and on a timely basis.
Monitor and manage accounts receivable, debt collection, customer risk exposure, credit-blocked orders, and dispute resolution processes within agreed service levels, escalating issues where appropriate.
Support credit and risk management activities, including credit assessments, recommendations for credit line adjustments, bad debt provisioning reviews, security reviews, and identification of accounts requiring legal intervention.
Investigate and resolve payment discrepancies, customer complaints, disputes, and queries from customers, Customer Service Centers, and other stakeholders to ensure timely issue resolution.
Prepare and provide credit performance analyses, commentaries, and monthly performance metrics to support business decision-making and operational reviews.
Support Credit Managers, Risk Managers, and business stakeholders by providing insights, identifying risks and process gaps, and ensuring credit strategies remain effective and relevant.
Build and maintain strong working relationships with Sales, Account Managers, business partners, and other stakeholders, supporting portfolio reviews and providing guidance on credit-related matters.
Stay informed of business, market, and industry developments to proactively support credit decision-making and risk management activities.
Contribute to continuous improvement initiatives by identifying process gaps, recommending practical solutions, and collaborating with stakeholders to enhance operational performance.
Provide ad hoc support and complete additional assignments or projects as required by supervisors and management.
What you bring

Bachelor's Degree in Accounting, Finance, Economics, or related Business discipline.
Fresh graduates are encouraged to apply. Candidates with up to 2 years of experience will have an added advantage.
Exposure in performing call outs and other collection efforts to third party customers is preferred.
Candidates must be amenable to a 1-year contract role.
Proficient in spoken and written English and Bahasa Malaysia
Strong interpersonal, communication, and stakeholder management skills.
Demonstrates a collaborative mindset, adaptability, and the ability to work effectively in a dynamic environment while supporting team and business objectives.
What we offer

You bring your skills and experience to Shell and in return you work with talented, committed people on one of the most important challenges facing our planet. You’ll have the opportunity to develop the skills you need to grow in an environment where we value honesty, integrity, and respect for one another. You’ll be able to balance your priorities as you become the best version of yourself.

Progress as a person as we work on the energy transition together.
Continuously grow the transferable skills you need to get ahead.
Work at the forefront of technology, trends, and practices.
Collaborate with experienced colleagues with unique expertise.
Achieve your balance in a values-led culture that encourages you to be the best version of yourself.
Benefit from flexible working hours, and the possibility of remote/mobile working.
Perform at your best with a competitive starting salary and annual performance related salary increase – our pay and benefits packages are considered to be among the best in the world.
Take advantage of paid parental leave, including for non-birthing parents.
Join an organisation working to become one of the most diverse and inclusive in the world. We strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientation, and life experiences to apply.
Grow as you progress through diverse career opportunities in national and
international teams.
Gain access to a wide range of training and development programmes.
SBO Malaysia

We'd like you to know that Shell has a bold goal: to become one of the world’s most diverse and inclusive companies. You can get to know more about how we're working towards that goal,click here.
Shell Business Operations (SBO) in Malaysia

Shell Business Operations (SBO) is a chain of operational centers that form an integral part of Royal Dutch Shell. We influence business development for Shell globally, enabling the work of 93,000 employees in over 70 countries across the world.

SBO Kuala Lumpur is home to 11 different functions that support Shell within the Southeast Asia, Oceania, and Middle East region. Housing more than 2000 employees, SBO Kuala Lumpur is focused on driving excellent corporate performance that enable Shell to operate in a global competitive and ever-changing business environment.

Shell Business Operations (SBO) Kuala Lumpur is focused on driving excellent corporate performance in Contracting and Procurement, Creative Solutions, Customer Operations, Finance Operations, Human Resource, Information Technology, Legal Operations, Retail Centre of Excellence, Supply Chain, Technical Asset Operation and Upstream Transformation. We enable Shell to operate in a global-competitive and ever-changing business environment.
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DISCLAIMER:
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