AI Engineer at Shawbrook Bank in London, England, United Kingdom

companyDescription
Shawbrook provides finance to a wide range of customer segments that value the premium experience, flexibility and certainly we deliver.  We are a purpose-led organisation, with a focus on delivering long-term sustainable value for all our stakeholders.
We have a diversified offering, with our innovative lending propositions tailored to meet specific customer needs in carefully selected markets across SME, Real Estate and Personal. Our products range from complex structured credit facilities for growth-focused businesses to mortgages for professional landlords and property investors, as well as simple loans for consumers delivered digitally.  We fuel our lending through customer deposits, which we attract by delivering a premium experience, choice and consistently great value to smart savers.
The business model we have created is unique and difficult to replicate, with our ‘best of both’ approach combining deep human expertise with advanced digital, tech and data capabilities.  This combination not only allows us to deliver excellent customer experiences, but to do so efficiently and at scale.  We are proud of our innovative and agile culture, which drives consistently high employee engagement scores and makes Shawbrook an attractive destination for the best talent. If you’re willing to roll up your sleeves, contribute new ideas and believe anything is possible, you’re our kind of person.
Work with us because you:
Want to be part of a bank built for the dynamics of the modern world
Relish a challenge and enjoy a fast-paced, innovative and hardworking culture
Enjoy finding new and better ways to solve complexity and make things happen
Want to belong to a diverse culture that stands shoulder to shoulder with minority and underrepresented groups
Care about society and the environment and want to be part of a business that cares too
Want to continue to grow professionally and be the best version of yourself
jobDescription
We are looking for a talented AI Engineer to join our AI Engineering squad as we scale our in-house artificial intelligence capability across Shawbrook Bank.
You will join at a pivotal stage of our AI transformation, as we move from experimentation and proof-of-concept initiatives into production-grade AI systems that deliver measurable business value across lending, deposits, operations, risk, and customer experience. Working in close partnership with our AI Product Manager, and alongside other AI Engineers and the AI Engineering Lead, you will help design, build, and ship AI solutions within a regulated banking environment.
This is a hands-on role for a strong engineer who is excited about building with AI. You'll work across our AI products and shared platform capabilities, getting hands-on with LLMs, retrieval-augmented generation (RAG), and modern AI tooling. You’ll be starting with well-scoped work and growing towards owning features end-to-end, with support from experienced engineers around you.
Key Responsibilities
Build, test, and ship features across our AI products and shared platform capabilities, progressing from well-scoped tasks towards larger slices of work.
Work hands-on with LLMs, retrieval-augmented generation (RAG), and AI tooling, with support from senior engineers.
Build a good working understanding of our AI platform and applications, with growing awareness of other domains across the Bank (lending, data, risk, and operations)
Contribute to the controls production AI depends on (evaluation, observability, testing, and CI/CD).
Help integrate AI services with other systems and data sources through well-designed APIs.
Take an active part in code review and pairing, growing towards end-to-end ownership.
Apply responsible-AI practices within a regulated environment.
Support engineers in the wider Shawbrook Engineering department with AI adoption and upskilling.
Work within an agile, cross-functional squad to deliver iteratively and aligned to business value.
qualifications
Essential
Confident building and maintaining backend services and APIs, ideally in Python or .NET, with good testing and version-control practices.
You have worked with AI programmatically, for example building with LLM APIs, machine learning, or AI-driven projects (professional, academic, or personal).
Some experience with a major cloud platform, preferably Azure.
Keen to take on more responsibility over time and grow into owning work end-to-end.
A friendly teammate who enjoys learning and working with others.
Relevant academic background in Computer Science, Data Science, Engineering, Mathematics, or related discipline.
Nice to have
Experience delivering AI/ML in a production environment.
Professional certifications in cloud platforms (e.g., Azure AI Engineer Associate) would be beneficial.
Background in machine learning engineering/operations.
Interest in developing a broad skillset across AI, backend, and frontend engineering.
Experience in regulated environments.
additionalInformation
Your Wellbeing - We take your health and well-being very seriously by providing a range of benefits to give you and your family peace of mind. These include:
Market leading family friendly policies such as access to our Maternity, Adoption and Paternity policies from Day 1 of your employment
Free access to Headspace, a mindfulness & meditation digital health app
Free access to Peppy digital health app that offers personalised support through fertility treatment becoming a parent or menopause
EAP (Employee Assistance Programme) - Offering you support on a wide range of subjects including financial concerns, mental wellbeing and more general queries around family, work, housing, and health
Cycle to work scheme
Discounts on gym membership
Contributory pension scheme & death in service
Your Lifestyle - It’s important you strike the right balance between your work and personal life. We provide benefits to support you when at work and when you’re enjoying your leisure time.
Minimum of 27 days holiday per year
Option to buy or sell holiday days through our flexi-holiday scheme
Discounts on gym membership nationwide
Access to discounts on a range of high street and online brands
Community support and charitable giving
Your Contribution - We’re focused on rewarding those that go the extra mile in helping us achieve our goals.
Participation in our annual discretionary bonus scheme designed to reward your contribution to our success
Proudly Shawbrook recognition scheme focused on recognising our role models and thanking our colleagues for a job well done