Front Desk Supervisor | Philadelphia… at Shaner Hotels · Ridley…

FRONT DESK SUPERVISOR | PHILADELPHIA RIDLEY PARK SPRINGHILL SUITES Location: Ridley Park, PA, United States • Be available to work a flexible schedule, including weekends, holidays, and varied shifts. • Maintain complete knowledge of hotel features, room types, rates, room availability, and expected arrivals/departures. • Handle guest complaints ensuring guest satisfaction. • Assist staff with their job functions to ensure optimum service to guests. • Monitor and maintain cleanliness, sanitation, and organization of assigned areas. • Present guest folios and process payments.  Adhere to payment, cash handling and credit policies/procedures. • Other duties as assigned. Responsibilities Responsible for supervising all aspects of the Front Desk functions, in accordance with hotel standards.  Direct, implement and maintain a strong service and management philosophy which serves as a guide to respective staff. Qualifications • Minimum one year experience in a similar position. Prior supervisory experience a plus. • Ability to satisfactorily communicate with guests, management, and co-workers to their understanding. • High school graduate or equivalent, some college preferred. • Bilingual English/Spanish a plus. • Knowledge of local activities and attractions appropriate for clientele. Shaner Hotel Group Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries.  We partner with the top Hospitality Brands including independent locations as well.  We provide a variety of services for investors, hotel owners and brands—including hotel development, design and construction, e-commerce, and revenue management.  You can find out more by visiting our website, www.shanercorp.com!