Assistant Operations Manager at Shane Co. in Chandler, AZ

Summary: Shane Co. is a family-owned business and the largest family-owned jeweler in the U.S., known for providing exceptional customer service. The Assistant Operations Manager supports the Operations Manager in driving sales growth, maintaining store facilities and inventory, and ensuring superior customer service in a retail environment. Responsibilities: - Being knowledgeable about all functions of the Shop, Customer Service Department, and Sales Operations - Assisting in onboarding all new employees, including the administration of new hire paperwork, training, and development - Supporting the Operations Manager by working with the Facilities Department to address all issues of the store appearance and maintenance, including the interior and exterior of the store - Assisting in ensuring customer concerns and complaints are addressed and resolved in an efficient and timely manner with a high degree of discretion and flexibility - Participating in weekly office meetings and bi-weekly shop meetings, including maintaining a written record of these meetings - Overseeing Shop job flow and timely delivery to customers and assuring all jobs are quality checked - Consulting and communicating with members of your management team and Human Resources team regarding any store issues, opportunities, or concerns, and following up as necessary Required Qualifications: - A minimum of 1 year of experience providing a high level of customer service in a face-to-face environment - We are available to our customers when they need us so evening and weekend availability is a must - Demonstrated knowledge and/or prior experience with office operations, asset management and day-to-day functions in an office environment - Comfortable with technology and comfortable learning new systems and processes - Organizational excellence and ability to manage deadlines, multitask, and prioritize effectively - Demonstrated ability with math (addition, subtraction, multiplication, and division) as well as cash handling - Excellence in written and spoken English is required including appropriate usage of spelling and grammar; you will communicate with our customers and home office team members in writing as well as face to face - Minimum of a high school diploma or equivalent is required Preferred Qualifications: - A minimum of 1 year supervising others is preferred - Prior experience managing and developing others preferred Required Skills: Customer Service, Supervisory Experience, Office Operations, Asset Management, Technology Proficiency, Math Skills, Cash Handling, Written, Independence, Analytical Thinking, Listening Skills, Spoken English, Goal Orientation Benefits: Participation in a team bonus that can range from zero to $150 each week for every member of the store team including the management team., There is an opportunity to earn an individual sales performance bonus based on your participation in both team and individual sales that bring the perfect item to our guests., Management team members have an opportunity for an additional quarterly bonus based on the year-over-year total store sales achieved by the whole team., Competitive medical, dental, and vision coverage., Competitive 401(k) plan with company match., Paid vacation time, sick time, holidays, volunteer time, and of course things like bereavement time (including for pets)., Protection if you are away from work in many circumstances, such as our company paid extended illness bank, optional long-term disability, and company paid life insurance., Parental benefits including paid parental leave, fertility benefits, and child and adult care Flexible Spending Accounts., Employee Affinity Groups with focus on things like parenting, LGBTQ+, and Grief and Loss., Though weekend and evening availability is required, we are closed when most retailers are open (with 7 paid holidays each year for most staff), and our hours are much more enjoyable than many retailers., We offer dedicated training specific to your role in our company., We are committed to career growth, whether that means doing your very best and growing in your same role over time or development and growth into a new role., We offer training toward advancement, specifically in the area of management and leadership for all levels., While it is not necessary to be promoted here to be considered very successful, the majority of our management positions in our stores are filled from within and we are very proud to offer ongoing coaching and training towards that end., We offer internal learning that covers both career and personal topics, from skills like excel to photography.