Front Office Manager - DoubleTree by… at Shamin Hotels · Williamsb…

Summary: Shamin Hotels is seeking a Front Office Manager to join their team at DoubleTree by Hilton in Williamsburg. The role involves greeting and assisting guests, managing room assignments, and ensuring excellent customer service throughout their stay.

Responsibilities:
- Greets, registers, and assigns rooms to guests
- Issues room key and escort instructions to Bell person or directly to guest as appropriate, without announcing room numbers
- Date-stamps, sorts and racks incoming mail and messages
- Transmits and receives messages using equipment such as telephone, fax and switchboard
- Answers inquiries pertaining to hotel services, registration of guests and shopping, dining, entertainment and travel directions
- Keeps records of room availability and guests’ accounts
- Computes bill, collects payment and makes change for guests
- May make, confirm and cancel reservations for guests
- Posts charges such as room, food, liquor or telephone by hand or machine
- May make restaurant, transportation or entertainment reservations for guests
- May deposit guests’ valuables in hotel safe or safe-deposit box
- May order complimentary flowers or Champaign for special guests at management’s direction
- Understands and enforces the hotel company credit policies
- Accounts for all cash and makes deposits in accordance with hotel and company policies
- Communicates effectively with other front office and hotel departments
- Reports to work for scheduled shift, on time and in uniform in accordance with company policy
- Knows and complies with all company policies and procedures pertaining to this position and its duties
- Takes the initiative to greet guests in a friendly and warm manner
- Cross sells other Shamin Hotels
- Performs other related duties as required

Required Qualifications:
- Prioritization and time management skills required
- Working quickly without compromising quality
- Attention to Detail skills required
- Reliable mode of transportation required
- High school diploma or GED certification or an equivalent combination of education and experience

Preferred Qualifications:
- Proven experience as a front desk agent preferred

Required Skills: Front desk operations

Benefits: In addition to competitive pay, we offer a range of benefits for full-time associates, including health, dental, vision, Accident and short and long term disability insurance, Pet insurance, Gym membership discounts, Paid time off, Paid holidays, Shamin Perk discounts on tickets, rental cars and attractions, Footwear discounts, 401K plan with company match, Employee discounts at our branded hotels and more!