Sample Login Technician at SGS in 4475 Forbes Blvd, Lanham, MD

Summary: SGS is the world's leading testing, inspection and certification company, recognized for sustainability, quality, and integrity. The Sample Login Technician will manage sample operations, ensuring accuracy and adherence to protocols while providing exceptional customer service and supporting laboratory workflows. Responsibilities: - Provide exceptional customer service - Interact with clients, both in person and over the phone - Receive, log, and organize laboratory samples according to established protocols and chain-of-custody procedures to ensure client expectations and deadlines are met - Communicate with customers and laboratory personnel to resolve problems - Prepare samples for testing by performing appropriate preprocessing, labeling, and documentation - Operate and maintain laboratory equipment, ensuring proper calibration and functionality - Conduct routine quality control checks and document results accurately - Maintain detailed and organized records of all sample activities, test results, and equipment maintenance - Follow all laboratory safety protocols and regulatory compliance requirements - Identify and report any discrepancies, equipment malfunctions, or procedural concerns to supervisory staff - Assist in inventory management of laboratory supplies and reagents - Support the efficient workflow of the laboratory by coordinating with other team members - Perform data entry and maintain laboratory information systems with precision and accuracy - Other duties as assigned Required Qualifications: - High School Diploma or equivalent - Excellent customer service skills - Proficiency with Microsoft Office (especially Excel, Outlook, Teams, Word) and Adobe Acrobat - Excellent typing skills and proficiency in data entry - Excellent organizational and record-keeping skills with meticulous attention to detail - Strong analytical and problem-solving abilities - Ability to work efficiently in a fast-paced environment while maintaining accuracy - Clear written and verbal communication skills - Ability to follow complex instructions and work independently with minimal supervision - Ability to effectively collaborate in a diverse team environment Preferred Qualifications: - Ability to operate standard laboratory equipment and instruments and familiarity with laboratory information management systems - Experience working in a laboratory environment, preferably in sample management or testing - Knowledge of laboratory safety protocols and regulatory compliance standards - Proficiency in sample preparation, handling, and storage techniques Required Skills: Microsoft Excel, Microsoft Outlook, Microsoft Teams, Microsoft Word, Adobe Acrobat, Data Entry, Laboratory Equipment Operation, Laboratory Information Management Systems, Sample Preparation, Laboratory Safety Protocols Benefits: Participation in the Company’s benefit programs coincident or following the first of the month in which you are hired., Immediate eligibility to participate in the Company’s 401K Retirement Plan, Paid vacation, Four (4) floating holidays annually, Seven (7) company observed holidays paid, Sick time accrual