Direct Support Professional Supervisor at Seven Hills… · Worcester

Overview

Pay: $21.00-$22.00/hour

Lead With Purpose. Support With Impact.

YOU, Inc. is seeking experienced and dependable Direct Support Professional Supervisors to lead residential counselor staff in our 24-hour acute and congregate care programs. This role is ideal for a hands-on leader who thrives in fast-paced environments, values teamwork, and is committed to creating safe, structured, and therapeutic spaces for youth.

As a Shift Supervisor, you’ll work in ratio alongside your team—guiding, coaching, and modeling best practices while ensuring the safety and well-being of both staff and youth.

Benefits for Full-time employees:

• Health Insurance: Offered through Blue Cross Blue Shield, with generous company contribution.
• Enhanced Retirement Plan: 25% - 33% Employer match based on tenure.
• Student Loan Assistance: Consolidation, counseling, & limited employer contribution!
• Discounted Tuition with College & University Partnerships!
• Tuition Assistance: Reimbursed or prepaid college coursework!
• Home Mortgage Initiative: Favorable down payment (3-5%), reduced closing costs co-paid by Seven Hills!

Work-Life Balance:

• Generous Accrued Paid Vacation: 3 weeks in your first year!
• Vacation Cash-Out Option
• 3 Paid Personal Days
• 11 Paid Holidays
• Accrued Paid Sick Time

Benefits for Part-time Employees:

• Accrued Paid Sick Time
• Enhanced Retirement Plan: 25% - 33% Employer match (Minimum of 20 worked hours per week)
• Student Loan Assistance: Consolidation and free debt counseling!
• Personal PTO - (Minimum 20 hour regular part-time schedule - does not apply to per diem)

Responsibilities

What You’ll Do

Leadership & Supervision

• Lead and support residential counselor staff during assigned shifts
• Provide coaching, feedback, and real-time guidance to staff
• Ensure all staff receive critical updates, assignments, and shift expectations
• Promote teamwork and address staff concerns promptly and professionally

Safety & Therapeutic Milieu

• Ensure the safety and supervision of youth and staff at all times
• Actively monitor the milieu, identify risks, and take corrective action as needed
• Maintain appropriate client-to-staff ratios and coordinate relief staffing when necessary
• Cultivate a therapeutic environment that supports emotional regulation, social growth, and positive behavior

Program Structure & Daily Operations

• Ensure daily programming schedules and routines are followed
• Support youth participation in activities, meals, chores, and daily living tasks
• Participate in facility upkeep, room checks, and overall cleanliness of the unit

Boundaries, Ethics & Professionalism

• Model and enforce appropriate physical, emotional, logistical, and informational boundaries
• Uphold HIPAA requirements and protect client confidentiality
• Maintain professional, respectful interactions with staff, youth, families, and visitors

Documentation & Compliance

• Review treatment plans and safety plans as needed
• Complete shift notes, logs, medication documentation, and incident reports
• Ensure documentation is accurate, timely, and compliant with agency standards

Crisis Prevention & Intervention

• Utilize CPI de-escalation techniques to prevent and manage crisis situations
• Apply physical management interventions only when necessary and in accordance with training
• Approach all interactions through a trauma-informed, strengths-based, and culturally responsive lens

Qualifications

What We’re Looking For

• High school diploma, GED, or HiSET required
• Minimum age of 21 years
• 1–3 years of related experience; residential youth experience required
• Proven ability to lead calmly and professionally in high-stress situations
• Strong communication, judgment, and interpersonal skills
• Ability to build rapport and work effectively with staff and youth
• Commitment to ethical practice, confidentiality, and agency policies

Additional Requirements

• Valid driver’s license (Class C or D), acceptable driving record, and reliable transportation

• Willingness to maintain required certifications, including:

  • CPI / De-escalation & Physical Management
  • First Aid, CPR, and Universal Precautions
  • Medication Management / MAP
  • Van & Driver Safety