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Servpro Team Wilson!

The Restoration Manager oversees all aspects of assigned restoration projects and
assigned Production/Restoration crews. Their responsibilities are centered around customer
satisfaction, revenue growth, profit growth, management development, and staff
development. This front-line management position leads their team to operational
excellence.

Primary Responsibilities
● Manage the customer experience and overall customer satisfaction.
● Manage the client experience and overall client satisfaction.
● Provide priority response to potential customers.
● Develop scope of work for projects and review estimates.
● Negotiate customer and/or client approval of project scope and estimate.
● Schedule crews and resources to provide service on active projects.
● Coordinate and oversee Restoration services with crews and subcontractors.
● Document and/or review job file to support the services provided.
● Maintain communication with internal and external stakeholders.
● Manage Production/Restoration expenses.
● Manage equipment and materials (assets).
● Follow and oversee safe work practices and adherence to safety and risk management
guidelines.
● Continued development of leadership and management skills, as well as restoration
expertise.
● Other tasks/duties as required by the employer.
Physical Requirements
Frequent field visits and field management will require jobsite activities. Occasional
jobsite activities may involve lifting 50 pounds independently, occasionally lifting up to
100 pounds with assistance, walking and standing for long periods of time, driving,
sitting, climbing ladders, utilizing scaffolding or lifts, pushing/pulling/lifting/carrying
objects, working around chemicals, and working overhead.
While performing occasional jobsite duties, the employee may be exposed to fumes or
airborne particles. The employee is occasionally exposed to a variety of extreme
conditions such as heat, noxious odors, etc. The noise level in the work environment and
jobsites may be loud. The employee will be required to occasionally wear a respirator for
their safety.

Qualifications
● High School Diploma/GED required, Associates or Bachelors degree strongly preferred.
● Industry certifications strongly preferred.
● Minimum 3 years of experience in operations.
● Minimum 1 year management and/or supervisory experience.
● Strong interpersonal skills, leadership skills, and management skills.
● Effective written and oral communication skills
● Experience in cleaning, restoration, or construction preferred.

Pay $25/hr

Normal Working Hours, Additional Working Hours, and Travel Requirements:
This is a part-time position working primarily Saturday and Sunday, no more than 20 hours
per week. Travel is required within Jefferson and Shelby County to customer residences and
places of business.

We are family-owned and operated business that has been serving the restoration needs of our community for many years. As a family, we believe in the importance of hard work, dedication, and treating our clients and employees like members of our own family. These values have helped us become one of the most successful teams in the SERVPRO system, as we strive to exceed our client's expectations and provide our employees with a supportive and rewarding work environment. We take pride in our reputation for excellence and are committed to continuing to deliver the highest level of service to our clients.