Home Care Supervisor at Servisource in Dublin, County Dublin

Principal Duties and Responsibilities

The Homecare Supervisor is essentially the person accountable for planning and implementing initial homecare assessments and care plans with prospect service users. They report to the Clinical Nurse Manager, attend weekly meetings with the wider Clinical Team, in order to disseminate information to ensure that service levels are consistent and maintained to the highest standard, and that the client has a single point of contact within the team in a true partnership arrangement.

Duties of the role will include (but are not limited to) to following:

• Working with a team to ensure service is satisfactory.
• Carrying out induction for and supervision of new staff where required.
• Monitor staff compliance and training.
• Completing individual client assessment and reassessment to agreed standards.
• Developing and implementing person-centred care plans.
• Maintaining documentation on clients care provision.
• Visiting clients during the period of their service provision reviewing updates, and delivery of service.
• Carrying out spot checks, completing client and staff feedback forms.
• Monitoring client satisfaction.
• Preparing for and participating in HSE and internal audits.
• Actively contribute to quality improvement initiatives through feedback, ideas, and adherence to standard operating procedures.
• Working as part of a regional team and travelling is a large part of the role.
• Attending meetings with the HSE and other stakeholders where required.
• Action client complaints or non-conformances within required timelines.
• Take ownership of individual quality KPIs and work to meet or exceed targets.

Requirements

• Full QQI Level 5 award in Healthcare Support (required).
• QQI Level 6 or above in Supervisory Management (desired – training available).
• Previous experience in a similar role.
• Full, clean drivers’ licence and access to own transportation.
• Proof of in date certs in mandatory courses such as Patient Moving & Handling and CPR (training available).
• Willingness to undergo Myhomecare Garda Vetting.
• Candidates are required to have excellent interpersonal skills in addition to the ability to work independently and manage your own time.
• Candidates must have strong written and oral communication skills and be able to demonstrate a high level of attention to detail and be fully proficient in basic IT systems.
• Full induction training will be provided to the successful candidate.

About Us

Myhomecare, part of Servisource and the Cpl Group, is a leading provider of high quality and innovative recruitment, care, and support services, with over 20 years’ experience across a number of sector specialities.

With over 200 employees in 10 offices across Ireland and the United Kingdom in Dublin, Dundalk, Cork, Galway, Limerick, Belfast, Leeds, Redcar, Middlesbrough and Bradford, we provide a local and personal service with a national and international reach. With ambitious strategic growth plans to further grow within the UK and expand into the US market, it is a very exciting time to join our company.

Organisational Benefits

We are committed to providing a positive employee experience where everyone can gain access to meaningful and challenging work with opportunities for growth and career progression. As part of the Cpl Group, we recently listed as the 7th Best Place To Work in the large category in Ireland, we are recognised as one of the Best Places To Work for Women, and we are also listed as 24 in the Best Workplaces Europe 2024 (Best Large Workplaces Category) of 3,000 eligible organisations across 4 categories. Cpl also have attained a Gold Award by Investors in Diversity for our commitment to Diversity, Equity and Inclusion.

The Myhomecare Care Academy focuses on improving the quality of existing staff by providing upskilling opportunities, it also allows those who want to advance their career in healthcare an advantageous starting point, that will not only educate and guide them throughout their career but help them advance in their career aspirations.

What we offer:

• Competitive Financial and Benefits package
• Flexibility and Smart Working Practices
• Health & Wellbeing initiatives
• Career Development Progression opportunities
• Further Learning & Development opportunities
• Vibrant Sports & Social club

Our Core Values are an integral part of our organisational culture. The ideal candidate will possess the ability to understand, demonstrate and apply our Core Values:

• Customer focused
• Accountability
• Responsibility
• Empowerment
• Effective communication
• Respect

*Due to the nature of the business, management reserves the right to amend the job description in line with the needs of the business and current economic climate*

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Pay: €30,490.00 per year

Work Location: Hybrid remote in Dublin, County Dublin