DevOps Engineer I at ServiceTrade in Durham, NC

Position Description:

ServiceTrade is a leading SaaS company transforming the fire protection and mechanical industries. We’re seeking a motivated and skilled DevOps Engineer I to join our growing team. As a DevOps Engineer I, you’ll play a key role in maintaining and scaling the infrastructure that powers our suite of applications. Your primary responsibility will be to ensure the health, performance, and reliability of our application stack as we grow. Success in this role means our customers experience fast, stable applications—and our development team can focus on building new features rather than putting out fires.

Why ServiceTrade:

We’re a high-performing, AWS-based, agile SaaS web application team that builds web and mobile applications for the commercial service contractors.

What sets us apart? Our product is a true GAME-CHANGER that provides our customers a massive ROI and keeps them on the leading edge of the industry.

Key Responsibilities and Activities:

• Responsible for uptime, performance, security, and stability of ServiceTrade’s applications, including:
• Amazon Web Services (AWS) infrastructure management
• EC2 server administration, monitoring and tuning
• RDS (MySQL, PostgreSQL) and DynamoDB/DocumentDB
• Serverless architecture (AWS Lambda)
• Network configuration 
• Access Management
• Support Engineering teams infrastructure needs for project initiatives 
• Support CI/CD pipelines for production and lower environments 
• Troubleshooting of issues with minimal supervision with the need to learn new technologies on a regular basis.
• Including but not limited to log analysis
• Participate in after-hours on-call rotation and support 
• Maintaining environment configuration through infrastructure as code (IaC)
• Collaboration with other teams such as Engineering, Product Management, Customer Support and external partners such as AWS. 

Knowledge and Skills:

• Bachelor’s degree in computer science, software engineering or related field
• Experience with Linux system administration
• Experience or understanding of horizontal scaling of web applications
• Familiarity with AI coding assistants or AI-powered code editors
• Familiarity with Agile methodologies
• Preferred: Experience with MySQL administration and configuration. DBA experience is a plus
• Preferred: Experience with CI/CD Pipelines. GitHub Actions is preferred. 
• Preferred: Experience with Infrastructure as Code: CloudFormation or Terraform 
• Preferred: Experience with ElasticSearch (ELK), AWS Cloudwatch or related logging/monitoring tools
• Preferred: Experience with Postgres / AWS Redshift is a plus
• Preferred: Experience with Amazon EKS 
• Preferred: Experience with Azure, AzureSQL and Windows Server administration
• Preferred: Experience working with Puppet or equivalent
• Preferred Experience: Terraform
• Nice To Have: Cloudformation/CDK
• Nice To Have: Experience working with containers Docker/Kubernetes/EKS
• Nice To Have: Atlassian Experience (Jira/Confluence)

A few things you want to know:

What does ServiceTrade do?

Founded in 2012, ServiceTrade is the software platform for commercial mechanical and fire contractors. More than 1,300 contractors use ServiceTrade to increase profit and deliver more work during a persistent skilled labor shortage by improving service and project operations, helping technicians be more productive and do their best work, selling more service and inspection agreements, and growing customer loyalty. Over 10% of the commercial or industrial buildings in the United States are serviced by contractors using ServiceTrade to manage 13 million equipment assets and invoice more than $7.5 billion of service-related commerce. 

Ok, so why should I care about that?

Our customers are smart, hard-working people who we enjoy serving. We help them grow their business to earn more revenue, employ more blue-collar workers, and become more valuable to their customers. It’s why we get excited about serving a market that you might never have thought about before.

What kind of working environment do you have?

We’ve transitioned from a start-up to a scale-up -- that means we still have the spirit and energy of a start-up and are adding new people who will help us expand our business faster and run our business smarter. We have big ambitions and every employee understands our goals and what their role is in achieving them. Read about our company culture on our About Us page. 

What kind of benefits do you offer?

• Medical through Cigna, PPO and HDHP options, including a Health Savings Account with company contributions Dental and Vision through Unum
• Flexible Spending Account and Dependant Care Account 
• Company-paid Life insurance, STD and LTD 
• Voluntary benefits including Supplemental Life Insurance, Critical Illness, Accident and Pet Insurance 
• 401(k) with up to 3% employer match and NO vesting period
• Flexible PTO policy
• 10 company holidays
• Parental Leave 
• Paid Time Off for Volunteering 
• Employee Reimbursement Program to use for well-being, technology and/or professional development 

#LI-Remote

EEO Statement:
ServiceTrade provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

ServiceTrade is not registered to hire in all 50 states. You must reside in one of the states listed to be considered.
(AL, AR, AZ, CA, CO, CT, DE, FL, GA, IL, IN, KY, MD, MI, MN, MO, NC, NH, NJ, NY, OH, OR, PA, SC, TN, TX, UT, VA, VT, WA)

Please Be Aware of Recruiting Scams

To protect yourself against the increasing number of recruiting scams, please make sure that you are communicating with ServiceTrade. We communicate through our corporate website servicetrade.com, through corporate emails utilizing our domain name of @servicetrade.com, and through servicetrade.greenhouse.io. Be vigilant when checking domains because imitators often make very small changes to trick the eye. Additionally, please know that ServiceTrade does not use text messaging or public messaging platforms, such as Telegram or Whatsapp, to make initial contact with candidates and ServiceTrade will never ask an employment candidate for financial information or for payment of any kind.