ServiceNow→

Senior Manager, Solution Consulting Platform… at ServiceNow · Level…

ExperiencedHybridLevel 16/17, 477 Collins St,, VIC, AU

Skills

servicenow platformnow assistai agentsapp engineintegrationhubworkflow data fabricraptordbllmsagentic automationvector searchdata pipelinesai/ml fundamentalsleadershipexecutive communicationinfluenceproblem solvingstrategic thinking

Job Description

Company Description

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started. Join us to put AI to work for people.

Job Description

This role can be based in Melbourne or Sydney

The Senior Manager,Solution Consulting Platform AI & Data leads the AI pre-sales operating model, overseeing a multi-disciplinary team of AI Architects and AI Engineers responsible for designing and delivering customer-ready POCs, accelerators, and technical assets that drive revenue and adoption of Now Assist, AI Agents, App Engine, Workflow Data Fabric, and RaptorDB.

What you get to do in this role:

Build, lead, and scale the AI Foundry team (Architects + Engineers) to deliver high-quality, high-velocity POCs across the Platform, AI and Data portfolio.
Operationalise our POC-led AI presales motion, defining processes, intake mechanisms, prioritisation criteria, and delivery standards for the region.
Oversee the design and execution of technical POCs, ensuring architectural quality, feasibility, and alignment with customers’ AI and data landscapes.
Mentor and grow AI Architects and Engineers, maturing both pre-sales skills and hands-on technical capability.
Partner with sales leadership to shape and back large Platform + AI programs with strong architectural guidance.
Champion innovation by identifying emerging AI patterns and bringing them into repeatable pre-sales motions.

Qualifications

To be successful in this role you have:

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
10+ years in technical presales, solution architecture, workflow automation, or enterprise platform leadership.
Proven leadership of high-performing technical teams within complex enterprise environments.
Deep understanding of AI/ML fundamentals (LLMs, agentic automation, vector search, governance, data pipelines).
Demonstrated experience with ServiceNow Platform: Now Assist, AI Agents, App Engine, IntegrationHub, Workflow Data Fabric, RaptorDB.
Strong executive communication skills, ability to influence senior stakeholders, and credibility in C-level conversations.
Experience operating in ambiguous, high-growth environments with the ability to build net-new processes and operating models.
CSA and CAD required; advanced certs (CTA, CMA, AI-related certifications) preferred.

Success Measures

Influence on strategic AI pursuits and technical win rate.
POC/POV effectiveness and efficiency in close rates.
Reusability and scalability of delivered architectures.
Effective scaling of the AI Foundry team and uplift in team capability.
Now Assist adoption rates across region.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.comfor assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.