HRBP Manager at ServiceNow in Charlotte, NC

companyDescription It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started. Join us to put AI to work for people. . jobDescription What you get to do in this role: Coach managers through performance management situations and provide guidance on best practices. Partner with HR Business Partners to assist with driving and executing initiatives aligned to the BU or Regional Strategy. Act as an organizer between the HRBPs and global COEs (centers of excellence) to ensure that HR programs are aligned with internal client needs. Provide HR policy, process and/or program advice and coaching to employees and managers, when appropriate. Deliver on specific projects as determined in the annual HR operational plan and coordinate across the global HRBP team to deliver business and HR initiatives such as organization reviews; performance management process; compensation planning cycle; talent review and succession planning processes; and workforce restructurings, when applicable. Complete ad-hoc projects, reporting and tasks as required with cross-functional HR / Partner teams, working on or leading projects/programs. Partner with Employee Relations and Global Employment Law group to drive consistent performance management and design initiatives. Partner with COEs and Ops to assist in delivering HR programs and policies in functionally and regionally relevant ways. Assist in driving communication and sharing of best practices across the People Partner team to facilitate continuous improvement. Looking at greater process improvements with current Global People processes in place i.e. extensions of building out living documentation related to Global People philosophies for sustainability/scale purposes. Act as a culture champion, regionally and functionally, working with leaders to drive high-levels of engagement Be an expert in local legislation and policy interpretation, partnering with Employee Relations to ensure compliance Collaborate with HRBPs to execute on: Strategic workforce planning Calibration and succession planning Organization design, change management, and culture Leadership and team development Relevant workforce trends which will impact the BU qualifications To be successful in this role you have: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. Excellent interpersonal, facilitation, communication, presentation and negotiation skills Ability to form relationships with the business as a known trusted advisor Ability to manage own time and workload, juggling conflicting priorities Knowledge of HR programs and processes (e.g., performance management, workforce planning, talent management and employment laws) Ability to work effectively under pressure in a fast-paced environment Possess confidence in handling ambiguous and fluid situations Good understanding of cultural and geographical differences and practices JV22 additionalInformation Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license. .