Events Coordinator at ServiceNow in New York City, NY

companyDescription It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started. Join us to put AI to work for people. . jobDescription We are seeking an Event Coordinator to join the AMS Event Marketing team and own the operational management of our corporate suite at Madison Square Garden, while supporting the broader Luxury Suite Program (LSP) across premium venue partnerships. This role sits at the intersection of executive hospitality, live-event execution, and stakeholder experience, and is ideal for someone who brings precision, energy, and a genuine passion for creating elevated guest moments. Reporting into the AMS Event Marketing team, this individual will serve as the day-to-day operational lead for suite-based events at MSG and contribute to the wider portfolio of executive and partner hospitality activations that ServiceNow delivers throughout the year. This role is expected to actively embrace AI tools that improve operational efficiency, streamline reporting, and elevate the guest experience. qualifications Suite Operations Manage suite intake forms, ticket allocations, and pre-event coordination for all MSG events Submit and oversee food and beverage orders, including special requests Serve as the on-site suite manager during assigned events, ensuring suite readiness, guest flow, and an exceptional hospitality standard from arrival through departure Stakeholder and Vendor Coordination Act as the primary point of contact with MSG suite services and external vendors Coordinate closely with internal stakeholders including Sales, Brand, and Field Marketing to align suite usage with event objectives and program strategy Communicate proactively and resolve issues in real time Program Support and Reconciliation Reconcile billing and invoices within 30 days post-event Support Luxury Suite Program execution across additional venues and partner activations as needed throughout the year Maintain program documentation and reporting to ensure operational continuity and stakeholder visibility QUALIFICATONS 1 to 3 years of experience in event coordination, corporate hospitality, or venue operations Strong organizational skills and meticulous attention to detail Professional, polished presence in guest-facing and executive settings Proven ability to perform under pressure and adapt in real time Proficiency with Smartsheet, ticketing platforms, or expense reconciliation tools Comfort working a flexible schedule that includes evenings and weekends based on event programming Curiosity and openness toward adopting AI tools to improve event operations, automate routine workflows, and sharpen program reporting For positions in this location, we offer a base pay of $83,400 - $129,300, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. additionalInformation Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license. .