Business Analyst at ServiceNow in Pleasanton, CA

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started. 

Join us to put AI to work for people.

What you get to do in this role:

• Learn from our global group of teams how we currently on-board new members. Collect feedback to identify how our on-boarding process can be improved based on their experience.
• With this knowledge, design role-specific training curricula, including engaging videos, how to documents and other collateral required to get a new employees up to speed in their new role.
• Provide follow-up coaching and support. Conduct skills gap analyses to identify areas of improvement.
• Work closely across teams to help facilitate training and other administrative tasks.
• Speak and present effectively, as well as motivate large classrooms in the communication of complex topics.
• Maintain direct communication with other onboarding and training teams.
• Update and maintain project tracking documents and prioritize issues.
• Effectively manage internal relationships and work effectively across the business.

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• Familiarity with learning and development (L&D) programs; experience with video production and training development for semi-technical roles.
• Passion for project management and an obsession with user experience.
• Self-starter, team player and self-motivated. Can work independently, use solid judgment and create “client-ready” deliverables.
• Ability to meet established deadlines and quality standards and to deliver fully on commitments.
• Great communicator, both written and verbally – ability to effectively communicate complex technical concepts.
• Can manage multiple tasks and projects while maintaining short response and resolution times.
• Willingness to learn and lean-in is critical.

JV20

For positions in this location, we offer a base pay of $85,500 - $132,500, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Work Personas 

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer 

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations 

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com or assistance. 

Export Control Regulations 

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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