Vendor Operations Support Team Member -… at ServiceLink · Remote

Summary: ServiceLink, a leader in the mortgage industry, is seeking a Vendor Operations Associate to efficiently process Valuation orders. The role involves managing vendor relationships, handling order management tasks, and providing support to ensure operational excellence. Responsibilities: - Maintain daily orders which can consist of outbound calls placed to vendors, receipt of inbound calls from vendors, fee management, proper order notation, identification, and appropriate resolution of vendor profile issues - Manage vendor timelines, appointments and engagement agreements - Relay reminders to vendors re: Quality, turnaround times, website usage, etc - Provide suggestions as to assist the team with resolving every day operational challenges - Serve as a primary administrative contact for internal stakeholders and external vendors - Follow process guidelines for maintaining daily orders which can consist of outbound calls placed to vendors or clients, receipt of inbound calls from vendors or clients, proper order notation, and handling of transactional issues - Execute manual workflows tied to reporting cycles (daily, weekly, monthly deliverables) - Maintain compliance with Independence Guidelines - Follow through with established team goals - Ensure appropriate escalation paths are followed and timely resolution is accomplished - Communication workflow expectations with consumers, clients and vendors Required Qualifications: - The ability to maintain a positive and professional business relationship with vendors, clients and internal staff - Computer literate with the ability to learn software applications - Basic knowledge of Microsoft Excel or data reporting - A penchant for excellence. You will use your strong attention to detail to maintain our quality standards - The ability to multitask in a fast-paced environment, especially the ability to meet tight deadlines for our clients - Serve as a primary administrative contact for internal stakeholders and external vendors - Follow process guidelines for maintaining daily orders which can consist of outbound calls placed to vendors or clients, receipt of inbound calls from vendors or clients, proper order notation, and handling of transactional issues - Execute manual workflows tied to reporting cycles (daily, weekly, monthly deliverables) - Maintain compliance with Independence Guidelines - Follow through with established team goals - Ensure appropriate escalation paths are followed and timely resolution is accomplished - Communication workflow expectations with consumers, clients and vendors - Basic reading, writing, and arithmetic skills required. This is normally acquired through a high school diploma or equivalent - Familiarity with basic Microsoft Office (Outlook, Excel, and Word) - High School diploma or equivalent - Knowledge of office processes, procedures, and technology - Duties require professional verbal and written communication skills and the ability to type 30 wpm. This is normally acquired through one to three years of office experience - Role requires willingness to work a flexible schedule Required Skills: Microsoft Excel, Microsoft Outlook, Microsoft Word, Data Reporting, Order Processing, Vendor Management, Compliance with Independence Guidelines, Typing 30 wpm, Professional Business Relationship Management