Product Manager – Client Integrations,… at ServiceLink · Plano

Overview

Are you a motivated Product Manager or Business Analyst looking to take the next step in your career? ServiceLink is seeking a Product Manager – Client Integrations with a strong client-focus and a proven ability to translate business needs into scalable software solutions.

In this role, you will lead the onboarding and technical integration of clients into ServiceLink’s platforms. You will partner cross-functionally with Product, Engineering, QA, and Operations to gather requirements, design workflows, map integration events, and drive successful delivery.

You will play a critical role in delivering seamless client experiences, improving integration efficiency, and enabling scalable growth across our platforms.

If you have strong communication skills, attention to detail, and enjoy working at the intersection of business and technology, we encourage you to apply and grow your career with an industry leader.

**This is a hybrid role, located at our Plano, TX office. Candidates must be willing and able to work in-office 3 days per week in Plano, TX.

Applicants must be currently authorized to work in the United States on a full-time basis and must not require sponsorship for employment visa status now or in the future

A DAY IN THE LIFE

In this role, you will…

• Own client integrations end-to-end, from discovery through implementation
• Partner cross-functionally to deliver seamless, scalable technical solutions
• Translate complex business requirements into clear technical designs
• Drive execution, manage timelines, and ensure successful delivery
• Communicate progress and insights to clients and executive stakeholders

WHO YOU ARE

You possess …

• A client-focused Product Manager or Business Analyst who thrives at the intersection of business and technology
• A strong communicator who can translate complex needs into clear, actionable solutions
• Detail-oriented and analytical, with a passion for solving problems and improving processes
• Comfortable working cross-functionally in a fast-paced, delivery-driven environment
• Proactive, organized, and accountable, with a track record of driving successful outcomes

Responsibilities

Client Engagement & Requirements Gathering

• Serve as the primary liaison for client integration projects.
• Lead discovery sessions to define workflows, data exchanges, event triggers, and business rules.
• Write and maintain detailed functional specifications, including revision history, throughout the development lifecycle using input from business stakeholders, partners, engineering, and QA teams.
• Develop and present meaningful project updates, reporting, and dashboards that provide transparency and actionable insights for clients and executive leadership.
• Define system functionality, including workflows, impacts to existing applications, and user navigation.
• Design user interface mockups, visual models, charts, and workflow diagrams to support requirements.
• Facilitate clarification and resolution of functional specification questions throughout the delivery process.
• Ensure functional specifications are accurate, complete, and clearly documented.
• Present functional specifications to internal stakeholders and incorporate feedback.
• Translate client needs into clear, actionable technical requirements and specifications.
• Gather business requirements from appropriate stakeholders when formal documentation is not provided.
• Perform other duties as assigned.

API, Workflow, Event & Data Mapping

• Analyze client integration needs and document API request/response structures, payload definitions, authentication methods, and error handling.
• Create workflow diagrams, event sequences, data mappings, and comprehensive integration specifications.
• Partner with engineering teams to validate integration designs and ensure technical feasibility.

Engineering & QA Collaboration

• Ensure engineering teams fully understand requirements, workflows, and integration expectations.
• Develop test cases and acceptance criteria supporting API functionality, workflow logic, and data exchange requirements.
• Support QA efforts including functional validation, defect triage, and retesting.
• Track integration progress and proactively drive delivery to meet committed timelines.

UAT & Operational Support

• Coordinate User Acceptance Testing (UAT) with internal operations teams and external clients.
• Prepare UAT scenarios, manage defects, track results, and support issue resolution.
• Assist with go-live readiness activities and provide support through post-implementation stabilization.

Qualifications

Required

• Bachelor’s degree in computer science, Information Technology, Engineering, Business Information Systems, or a related field, or equivalent work experience.
• 5 years of experience as a Product Owner, Business Analyst, Integration Analyst, or similar role.
• Strong analytical skills; strong attention to detail.
• Strong verbal and excellent written communication skills.
• Ability to deliver clear and concise project updates, status reporting, and dashboards to clients and executive stakeholders
• Strong project management and time management skills.
• Ability to solve problems across domains (business, functional, technical, and operational)
• Demonstrated ability to create and maintain large sets of documentation
• Experience working with APIs (REST, SOAP, or similar), including understanding payloads, authentication, error handling, and status codes.
• Experience supporting system integrations, workflow-driven platforms, or data‑exchange projects.
• Ability to work on-site Tuesday–Thursday in Plano, TX.
• Strong organizational skills and ability to manage multiple concurrent workstreams.
• Effective in a fast-paced environment
• Self-starter/motivator.
• Ability to multi-task.
• Must be authorized to work in the U.S. without company sponsorship.

Preferred

• Master’s degree (MS or MBA).
• Familiarity with SDLC and agile delivery methodologies.
• Experience with API testing tools (e.g., Swagger, Postman).
• Experience with AI-assisted tools for capturing requirements and analysis.
• Experience with leveraging AI-assisted tools to enhance requirements analysis, user story creation, documentation quality, and overall delivery efficiency.
• Familiarity in applying emerging AI capabilities to improve analysis workflows, documentation quality, and team productivity.