Fulfillment Specialist - Rochester, NH at Service… · Rochester

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

Service Credit Union is seeking a Fulfillment Specialist who will be primarily responsible for the final stage of the consumer loan process, ensuring loans are accurately reviewed, processed, and funded in a timely manner. This role plays a critical part in maintaining quality control, resolving funding issues, and supporting operational efficiency. The ideal candidate is detail-oriented, analytical, and highly organized, with a strong focus on accuracy, compliance, and continuous improvement.

Pay: Starting at $23.67 per hour. Flexible based on experience.

Hours: Full time, 8:30am – 5:00pm, rotating Saturdays.

Location: Rochester, NH

Benefits Include:

• Great health and dental benefits starting day one!
• PTO, long-term disability, and paid holidays.
• 401k with 8% company contribution after one year of employment.
• Paid leave policy after 12 consecutive months of employment.
• Free confidential mental health support program with Talkspace©
• Free identify theft protection through IdentityForce©
• Tuition reimbursement.
• Training and career growth opportunities.

The Day to Day:

• Fund approved consumer loan applications accurately and efficiently.
• Perform comprehensive quality control (QC) reviews on all loan applications prior to funding.
• Review vehicle loan documentation to ensure all information is accurate and aligns with the loan application.
• Identify and resolve discrepancies in documentation, escalating issues when necessary.
• Coordinate with internal departments and external stakeholders (e.g., dealers, vendors, and partners) to resolve loan funding issues.
• Research and resolve funding errors when automated funding processes fail, and regenerate contracts in a timely and accurate manner.
• Collaborate with internal teams to identify root causes of funding issues and develop long-term solutions.
• Establish membership accounts for non-members in preparation for loan funding.
• Process loan documentation received via mail, ensuring timely and accurate handling.
• Manage batch checks, including preparation, tracking, and reconciliation.
• Generate and manage overnight tracking labels for funded loans and related documentation.
• Process and distribute physical checks for overseas branches in accordance with established procedures.
• Track, document, and monitor errors and trends to support training and process improvements.
• Comply with all lending policies, procedures, and applicable federal and state regulations.
• Manage and execute back-end processing for both blank and digital check vehicle loan purchases, including reviewing purchase agreements, updating loan applications, issuing loan contracts, and completing funding.
• Monitor and process Service Requests ensuring a timely and accurate resolution. 
• Investigate and resolve post-funding report findings, including Regulation Z rate processing.
• Maintain a thorough understanding of all lending policies, procedures, and funding requirements.
• Ensure strict adherence to all regulatory and compliance standards.
• Maintain confidentiality regarding member financial data, internal processes, and organizational information.
• Effectively prioritize workload and manage time to meet departmental objectives in a fast-paced environment.
• Communicate clearly and professionally with internal and external partners.
• Support team initiatives and contribute to a collaborative, solution-oriented work environment.
• Adapt to changing priorities and assist in other areas as needed; perform additional duties as assigned.
• Collaborate with team members using a peer-to-peer approach to resolve questions and share knowledge.
• Foster positive working relationships by providing quality support to peers, management, and other staff through cooperation, mutual trust, and respect.
• Demonstrate commitment to departmental goals and proactively support team success.
• Respond promptly to inbound member calls, web messages, and email inquiries, delivering timely and professional service.
• Deliver exceptional member service by utilizing active listening skills and a solution-oriented approach.
• Uphold a high standard of professionalism in all interactions.
• Demonstrate critical thinking and problem-solving skills, with the ability to conduct independent research, leverage available resources, and develop effective solutions and recommendations.
• Demonstrate strong schedule adherence to meet service level expectations and support team productivity.

Experience & Qualifications:

• High school diploma or equivalent required; additional education or relevant industry experience preferred.
• Strong attention to detail and commitment to accuracy.
• Excellent organizational and time management skills.
• Strong analytical and problem-solving abilities.
• Ability to manage high volumes of work in a deadline-driven environment.
• Effective communication skills, both verbal and written.
• Ability to work independently and in a team environment.

Service Credit Union and its employees are required by federal regulations to comply with anti-money laundering laws and initiatives, including the Bank Secrecy Act and regulations promulgated by the Office of Foreign Assets Control. Training will be provided to all credit union employees on compliance with these regulations. As a condition of employment, all employees must certify that they have received the training provided by Service Credit Union and understand that they are required to comply as a condition of employment with these regulations.

At Service Credit Union we celebrate our employees’ diverse backgrounds, ethnicities, gender identities, spiritual practices, abilities, and all the other traits that make us individuals. We follow the adage of treating others how we want to be treated while striving for understanding. Together, we create a unique credit union capable of serving our member’s needs with the same respect, empathy, and kindness we give each other.

Equal Opportunity Employer