Customer Service Representative at Service Country in Athens, GA

Customer Service Representative

Location: Athens, GA
Pay: $38,000-$40,000 annually

About McGee Heating & Air

McGee Heating & Air is committed to delivering reliable service and building long-standing relationships within our community. As we continue to grow, we are seeking an organized and customer-focused individual to join our team as Customer Service Representative at our Athens location.

Key Responsibilities

• Respond to inbound customer calls with professionalism and courtesy
• Schedule service appointments and efficiently coordinate technician routes
• Provide service updates, answer customer questions, and manage follow-up communication
• Enter accurate notes, appointment details, and updates into the system
• Maintain daily communication with field technicians to ensure on-time service delivery
• Support overall office operations during high-volume seasonal periods
• Contribute to a well‑organized, efficient workflow and positive team environment

Qualifications

• Previous customer service, dispatch, or call center experience preferred
• Experience with ServiceTitan is a plus (not required)
• Strong communication and multitasking skills
• High attention to detail and accuracy
• Ability to thrive in a fast-paced environment
• Dependable, professional, and team-oriented
• Basic computer skills and ability to quickly learn new software

Why Join Our Team?

• Competitive hourly pay based on experience
• Supportive, team-focused work environment
• Opportunity for seasonal return or potential long-term growth
• Work for a company known for integrity, quality, and exceptional customer care

  

If you’re dependable, organized, and enjoy helping customers, we’d love to hear from you.
Submit your resume to be considered for this opportunity.

USD $38,000.00 - USD $40,000.00 /Yr.