Sales Professional - Inside Sales at Service… · Richmond

Summary: Service Corporation International is dedicated to celebrating lives and supporting their associates. They are seeking a Family Service Counselor responsible for making cemetery arrangements and providing exceptional service to families while generating revenue for the cemetery. Responsibilities: - Holds self-accountable for prospecting a minimum of 1-2 hours each day - Obtains referrals from families served by the location - Networks and builds community and civic relationships - Explains and presents presentations to families served and referred families - Maintains and tracks activity levels to ensure productivity - Responds to client inquiries in a timely, respectful, sensitive and professional manner - Connects with families through listening, honest communication and genuine concern - Develops an understanding of each family’s unique needs and offers solutions that provide value to them - Stays in touch with families to ensure satisfaction - Prepares for all appointments and performs all procedures with professionalism and attention to detail - Follows through on all customer problems and requests - Builds trust-based relationships to earn the right to ask for referrals - Earns the right to gain referrals to offer protection to protect family members, and the family’s relatives and friends, by educating them on the benefits of pre-planning - Represents a continuous link from services provided at need, through aftercare, to providing services to protect families in the future - Collaborates and teams with funeral directors, location managers, and other members of funeral home and or cemetery staff, to provide seamless, high quality service - Thoroughly and completely reviews previous services and contacts with families to prepare to support current needs and or sales - Shares family concerns with rest of the SCI team Required Qualifications: - High school diploma or equivalent - 1-2 years of college or an equivalent of education and experience - High school equivalency and 1-2 years of college or an equivalent of education and experience - Current state/province issued driver's license with an acceptable driving record - Insurance license if required by state/province law and as prescribed by each state board - Must be able to pass the Company's internal presentation certification within thirty days of hire - Ability to work a number of evenings and or weekends every month - Ability to drive frequently - Ability to obtain and maintain an insurance license if required by state/province - Flexible hours but, at times must have the ability to work up to 12 hours in a day - Ability to treat others with empathy and respect - Knowledge of computers and some software - Customer service skills Preferred Qualifications: - 1-2 years of customer service or sales industry experience preferred Required Skills: Customer service, Sales experience Important Skills: Insurance license Nice-to-Have Skills: Empathy, Computer knowledge