Sales Professional - Inside Sales at Service… · Brownsvil…

Summary: Service Corporation International is dedicated to providing exemplary customer service to the Hispana Community. The Sales Professional will be responsible for selling cemetery property and products, as well as pre-need funeral arrangements, while ensuring compassionate support for families during their time of need. Responsibilities: - Connects with families through listening, honest communication and genuine concern developing an understanding of each family’s unique needs, culture, and concerns - Presents electronic presentations to customers, explaining services, products, and property options - Drives company vehicle to show customer available cemetery plots or columbarium niches - Discusses options with customer answering their questions to assist with making selections - Enters selections into electronic contract - Obtains supporting documents to verify customer authorization - Review electronic contract selections with customer and obtain signature - Obtain life insurance policy, payment, or discuss payment options - As the family’s primary contact, follows up with family as arrangements progress, address issues or changes, and resolve the family’s concerns - Collaborates with funeral and cemetery teams to provide seamless, high quality service - Takes initiative to resolve customer concerns, discusses concern and options with team members or management, obtains authorizations, and follows up with customer in person, phone, and/or email - Greets and escorts immediate family - Attends visitations, services, and receptions to answer guest questions or address and resolve issues - Softly obtains warm leads from attending family and guests who express an interest in pre-need arrangements - Review warm leads for potential customers, approximately 25% of workweek - Places outgoing calls to warm leads establishing initial contact, listening to needs, and schedule a formal appointment - Provides prospective customer with industry marketing materials - At least twenty-four hours prior to appointment, confirms appointment; rescheduling as needed - Prepares for appointments based on customers previously disclosed needs - Maintains leads in SalesForce.com database - Monitors progress to achieve 4 to 1 close rate - Utilizes on-line training tools to gain knowledge and skills as well as rehearse presentations for continual improvement - Learning to apply knowledge and skills to the business environment - Works under guidance with work peer reviewed for accuracy, quality, and coaching - Completes routine work following established procedures and complying with regulations and policies; escalates non-routine issues for assistance - Exhibits accountability for behaviors - Ensures compliance with local, state, and federal regulations - Takes the initiative to discuss assignments, expectations, priorities and deadlines as well as seek guidance and coaching from manager - Adjusts effectively to work within new work structures, processes, requirements or cultures Required Qualifications: - High School Diploma or GED - Current state issued driver's license with an acceptable driving record to drive company owned vehicles - Life Insurance License as required by state regulatory board - At least 1 year customer service or direct sales work experience - Bilingual in Spanish and English - Computer skills - Professional verbal communication skills - Willingness to work in the death industry - Must have a positive attitude, a drive to continually advance your understanding of the industry and business, and is highly self-motivated - Ability to build professional and trusting business relations - Cognitive ability including reasoning, planning, identify problems, comprehend ideas, learn quickly, learn from experience, and appropriately apply learning to new situations - Process and results oriented, motivated to keep projects moving ahead by identifying obstacles to management - Ability to comply with company policies including but not limited to punctuality/attendance, workplace safety, and project a favorable image of the company - Available to work nights, weekends, and overtime - Must be able to pass the Company's internal presentation certification within thirty days of employment Preferred Qualifications: - College coursework at the sophomore level preferred - In lieu of college courses, an additional two years of directly related work experience in business administration, sales, or marketing may be considered Required Skills: Customer service experience, Sales experience, Bilingual in Spanish, English Important Skills: Life Insurance License, Computer skills Nice-to-Have Skills: build relations, Process oriented, Professional verbal communication, Self-motivated Benefits: Medical, Dental, Vision, Flexible Spending Accounts (health care and dependent care), Health Savings Account with Company Contribution, Sick Leave, Short-Term Disability, Long-Term Disability, Life Insurance, Voluntary Accidental Death or Dismemberment Insurance, Dependent Life Insurance, SCI 401(k) Retirement Savings Plan with Company match, Employee Assistance Program